Support Coordinator

Overview

The Lifewise Trust (Lifewise) is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa.

Lifewise work together with marginalised people to create better service and solutions to enable their full participation and ability to thrive.

We are dedicated to fostering a society where everyone feels valued and has a sense of belonging.

Our Health and Disability Services focus on providing comprehensive care and support to a diverse range of clients of varying ages and needs.

Role

The Support Coordinator is responsible for scheduling a team of Community Support Workers who deliver home and community support services (HCSS) primarily in Auckland's central suburbs (which usually excludes the North Shore, West Auckland and Counties Manukau).

This position is essential in ensuring Lifewise Health and Disability Services provides a high-quality service to our clients and stakeholders.

Three Trust Values

Compassion

Courage

Respect

Integrity

Who You Report To

Support Coordinator Team Leader

Who Reports To Me

No direct reports

Key Working Relationships

Internal

Support Coordination team

Administration team

Community Support Workers

Health and Disability Leadership team

Lifewise clinicians and Disability Outcomes Coaches

Shared services representatives (including IT)

External

Clients' families and whanau

Needs assessment and service coordination (NASC) staff

Health professionals

Level of Delegation

As stated in The Three Trusts Policy on Delegated Authorities

What You're Responsible For

Client Focus :

Using the client management system to ensure optimal scheduling of Community Support Workers delivering services to our clients

Developing and maintaining effective relationships with Health and Disability service staff to maintain a high level of professionalism, and quality of service to clients

Ensuring timely and effective communication between clients, families and staff in all aspects of service delivery to ensure prompt and effective service delivery

Supporting Case Managers to implement new client services as required

Coaching and supporting staff and families of palliative clients

Quality :

Assist in managing the quality of the services provided to our clients through risk management, Health and Safety audits, orientation, coaching and training by :

Continuous Improvement : Identify and suggest strategies to address issues and promote continuous improvement within the service.

Contributing to the operational delivery of the service by attending staff / team meetings and forums as required.

Training and Development : Complete all required training, which may include on-the-job training, attendance at appropriate courses, or completion of eLearning.

Orientation Support : Assist in the orientation of new team members when required.

Communication : Actively communicating risks, hazards, incidents, feedback and suggestions for service improvement to the H&D leadership team.

Managing incoming calls from clients, their family members, and Community Support Workers including escalating as required

Upholding the importance of individualised care and support for people with diverse backgrounds, capabilities, health status and personal goals with all staff.

Communicating clearly and working collaboratively with individuals, families, whanau, co-workers and health professionals.

Health and Safety

Comply with all the rules, policies and procedures covering health and safety published by Lifewise.

Report all incidents, accidents and near misses that occur during work, including working with Community Support Workers to ensure they correctly report any health and safety incidents, and they are escalated and investigated appropriately.

Actively participate in any health and safety initiatives and contribute to improving health and safety practices

Use any provided Personal Protective Equipment as required

Take reasonable care for your own health and safety

Take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons.

Cultural Competence

Understand the position of Maori as the tangata whenua and demonstrate a commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the context of The Lifewise Trust.

Note : The above performance standards are provided as a guide only.

Performance measures will be discussed between the team member and manager as part of the performance planning and review process.

What Skills & Experience You Need

Essential :

A genuine commitment to delivering high-quality support to individuals with disabilities or health issues

Maintaining respect, a positive attitude and professionalism in all interactions

Ability to maintain confidentiality

High level of resilience, with an ability to cope with changes and to be flexible

Understanding of the Treaty of Waitangi and commitment to meeting the cultural needs of Maori

Ability to apply practical reasoning and exercise sound judgement in various situations

Ability to work under pressure using highly effective verbal communication, and computer-based skills

Flexibility in your ability to adapt to the changing needs of the role as determined and directed by your Line Manager

Ability to prioritise, in conjunction with your team, to ensure all individual and group tasks are completed in a timely manner

Desire to work in a team that supports one another and resolves conflict in a professional manner.

Desirable :

3 years' experience in the delivery of Health and Disability Services

Experience using a database client management system in a Health or Disability Service.

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