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Technical Customer Service Representative - National Office 21 August 2025

Technical Customer Service Representative - National Office 21 August 2025

Pirtek New Zealand LimitedAuckland, Auckland, New Zealand
30+ days ago
Job description

Technical Customer Service Representative - National Office

Pirtek New Zealand are looking for a Technical Customer Service Representative to join our team!

Join the dynamic team at Pirtek New Zealand Limited as a Technical Customer Service Representative. In this full-time position based in East Tamaki, Auckland, you will be responsible for providing exceptional customer service and technical support to our valued clients across New Zealand.

What you'll be doing :

  • Respond to incoming calls and enquiries from our Pirtek Franchises and Customers,
  • Process customer orders and ensure timely delivery of products
  • Troubleshoot issues and offer innovative solutions
  • Provide advice and guidance on Pirtek's products and services
  • Maintain accurate records and documentation of all customer interactions
  • Collaborate with the wider team to continuously improve the Customer Service function
  • Proactively identify opportunities to add value

What we're looking for :

  • Previous experience in a similar customer service or technical support role, ideally within a industrial or engineering setting
  • Strong problem-solving skills and the ability to think critically to resolve customer issues
  • Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional service
  • Sound technical knowledge and the willingness to continuously learn about Pirtek's products and services
  • Strong organisational skills and attention to detail
  • A team player with a positive, customer-centric attitude
  • What we offer :

    At Pirtek New Zealand Limited, we are committed to providing a rewarding and supportive work environment for our employees. In this role, you can look forward to :

  • Technical training opportunities
  • A collaborative team
  • About us :

    Pirtek New Zealand Limited is a leading provider of fluid transfer solutions and industrial hose services. With a nationwide network of Franchises and a team of highly skilled technicians, we are dedicated to delivering exceptional customer service and innovative solutions to our clients across a wide range of industries. Join our team and be part of a company that values innovation, teamwork, and a commitment to excellence.

    Apply now for this exciting opportunity to become our next Technical Customer Service Representative.

    Apply online for this role or contact Julius Coffey for more information.

    #J-18808-Ljbffr

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