Customer Care Specialist - Diabetes

OverviewAdd expected salary to your profile for insightsOur Diabetes Customer Care and Support team are looking for a caring and customer focused person to join us.

We have an exciting new product launch shortly and need to provide additional support for our customers.

The hours are Monday - Friday : 9.30am -6pm- 40 hours a week.

In this role, you will also need a degree of flexibility to be able to cover holidays and sick leave for others in the team outside of these hours from time to time.About the roleIn this role, you will be delivering outstanding phone customer care and technical product support to our diabetes patients, Healthcare professionals, and customers in Australia and NZ.

You will provide technical advice and support to assist callers with their diabetes product related concerns, and manage customer product queries and complaints.

You will also assist with sales administration by entering orders into the ERP system and complete other associated administrative tasks.What you will bringPrevious experience in a Product Specialist / Support role, Customer Care Call Centre Team or in other customer facing healthcare rolesTechnical product knowledge - able to quickly learn and absorb product knowledge.Demonstrated exemplary customer care skillsExcellent communication skills – both verbal and written – clear and articulate verbally so as to be able to respond to customers on the phone and strong written skills to provide care by emailStrong administrative skills, with an eye for detail and accuracy - organised and efficient and able to work independently and demonstrate initiativeSound judgement and a calm and mature mannerProblem – solving skills – demonstrated ability to assess a situation and effectively resolve customer issuesHigh energy and a 'can do' attitude - will go the extra mile - a great team player and role model for Pharmaco\'s values and behavioursProficient and competent in Microsoft Word, Excel, and ERP / CRM systemsIn addition, you must have NZ residency or a valid NZ work visa.About usPharmaco (N.Z.) and ( Aus) Ltd is a leading sales, marketing and distribution healthcare organisation, delivering innovative, evidence-based healthcare products to New Zealand and Australia from all over the world.

The company is committed to making a difference by bringing exceptional life-changing and life-enhancing products from around the globe to New Zealanders and Australians.

Pharmaco's noble cause and values of 'Always from the Heart' guide the way in which its employees work together as 'one family' creating better health outcomes and making a real difference.We are proud of our culture and we aim to reflect our values every day in the way we interact with each other, our business partners, customers and our suppliers.

We embrace change and we celebrate our differences.For more information about what we do, check our website ApplyIf you are interested inthisposition please submit your application via the Seek website, or if you would like further information or a full job description please contact Gillian Gibson HR Adviser for Pharmacoat (emailprotected)Job insightsUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : Do you have experience in administration?

How many years\' experience do you have as a Customer Care Specialist?

Have you worked in a call centre before?

Which of the following Microsoft Office products are you experienced with?

Which of the following statements best describes your right to work in New Zealand?

Do you have data entry experience?

How many years\' experience do you have in the healthcare services industry?

How would you rate your English language skills?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Customer Care Specialist

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