Senior Engineering Manager, Site Reliability (SRE)

Senior Engineering Manager, Site Reliability (SRE)

We’re looking for a Senior Engineering Manager, Site Reliability (SRE) to lead a high-performing team of 6–8 cloud platform engineers in Auckland. This team has a broad scope, covering both Site Reliability and Developer Experience — from managing CI / CD pipelines to building scalable, high-availability production environments. In this role, you’ll play a key part in ensuring the reliability, performance, and scalability of our global cloud-based POS SaaS platform. You’ll focus on improving the developer experience through better tools and streamlined processes, partnering with teams across the company.

You’ll ensure the team has a clear vision and roadmap, and that delivery stays on track, as well as clarifying expectations early, reducing rework and improving efficiency. You will be responsible for tracking and continuously improving key performance metrics, including developer productivity, platform stability, scalability, and cost efficiency. You’ll also play an active role in communicating with stakeholders, staying informed on company-wide initiatives that impact your team, and providing timely, constructive feedback to peers and managers.

What you’ll be doing :

• People Leadership - Lead and support a senior team of cloud platform engineers — coaching, mentoring, and driving performance and development. You’ll manage people processes like goal setting and performance reviews, while fostering a positive, high-performing team culture
• Strategy and Roadmap - Define and execute the team’s strategic vision, aligning priorities with business goals. You’ll own the team roadmap, balancing developer experience, platform stability, and scalability — keeping projects on track and delivering impact
• Infrastructure and Automation - Guide the design and delivery of scalable, reliable infrastructure for our global POS SaaS platform, with a strong focus on automation to improve deployment, monitoring, and operations
• Collaboration and Communication - Work across engineering, product, and SRE teams to align on platform initiatives. You’ll lead cross-team projects and keep stakeholders informed through clear, proactive communication

Please note that you may be required to take part in our On-Call rotation roster.

What you need to bring :

We\'re looking for a candidate who has experience with the following :

We know that people are more than what\u2019s on their CV. If you\u2019re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Benefits

Note on accessibility and interview support

Lightspeed offers Supported Interviews to accommodate diverse candidate needs. You may bring a support person to interviews (excluding initial recruiter phone call) to help you present your full range of strengths. If you have any accessibility requirements, please let us know during the process.

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