Customer Service Representative – Asian Support

Customer Service Representative – Asian Support

Listed 2 days Ago

Bidfood

Restaurant / Food Services

Customer Service Representative – Mandarin & Cantonese Support (Work from Home, Evening Hours)

Roster :

Sunday to Friday, 6 : 00 pm – 9 : 00 pm

Location : Work from Home

Languages :

Fluent or good understanding of

Cantonese and Mandarin

required

Tools of Trade :

Laptop, Ubikey, and mobile phone provided

Bidfood is a leading foodservice wholesale company committed to delivering quality products and exceptional service to our valued customers across New Zealand.

We're looking for a dedicated and customer-focused

Customer Service Representative – Mandarin & Cantonese Support

to work independently from home during the evening.

This role provides essential support outside of our normal business hours, ensuring our Cantonese and Mandarin speaking customers continue to receive outstanding service and assistance when they need it.

About the Role

In this role, you'll provide friendly and professional customer service to our Asian market customers.

You'll handle incoming orders, answer enquiries, and communicate via

WeChat

(a must for this role).

You'll also liaise with our internal teams to make sure orders are processed accurately and efficiently.

Key Responsibilities

Provide excellent customer service via phone, email, and

WeChat

Process customer orders and enquiries accurately and efficiently

Communicate clearly in

English, Cantonese, and Mandarin

Work closely with internal teams to resolve any issues and ensure timely delivery

Maintain strong customer relationships and accurate records

Skills and Experience

Experience in a

Customer Service Representative

or similar role

Confident communication in

Cantonese and Mandarin

Strong attention to detail and data accuracy

Comfortable using computer systems and online platforms (including

WeChat

Reliable, self-motivated, and able to work independently from home

Excellent time management and multitasking skills

The successful applicant will be required to pass a pre-employment drug test, MOJ & ACC pre-employment check.

If you're fluent in Cantonese or Mandarin, enjoy helping people, and want a flexible evening role from home, we'd love to hear from you!

Apply now and join a team that values great service, reliability, and cultural connection.

• Please note, only short-listed candidates will be contacted.

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