Adviser Customer Enquiry Centre

Job DescriptionAdviser Customer Enquiry Centre role at Ministry for Primary Industries (MPI).

About the RoleThis role sits within the Customer Enquiry Centre (CEC) of MPI.

The unit is a centralised hub responsible for all queries through MPI's phone and email channels from the public.

The team is made up of internal Customer Enquiries Advisers and an external contact centre.

Our aim is to ensure every query is treated with high importance and will be satisfactorily resolved by working together to support our customers and each other.Key ResponsibilitiesManage the first point of contact on behalf of the MPI's business groupsCoordinate with relevant teams across MPI to form a timely, accurate, and complete response to customer enquiriesAdvise best practices for public facing phone and email administration and managementCoordinate customer complaints and ensure they are logged, tracked through to resolution and responses are capturedManage and resolve day-to-day technical issues that are raised by our contact centre and internal customersAbout YouWe are looking for someone who has a strong customer focus and excellent technical skills.

You may come from a call centre background or a service management role.

The successful candidate will be proactive, show initiative, exercise sound judgement, build strong relationships with a variety of people from different backgrounds, and calmly manage multiple changing priorities under pressure.BenefitsAdditional MPI leave daysAnnual Wellness paymentBi-annual paid eye test and contribution to the costs of corrective lenses / framesApplication ProcessApplications close at 11 : 59pm on Wednesday 19 November

To view the position description and apply online, click "Apply" or visit the MPI Careers Site.

If you have any questions about the role, please email

• and DetailsLocation : WellingtonRole type : PermanentSalary band : G $ 67,658 to $ 78,771 (depending on skills and experience)

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