Customer Success Consultant

Overview

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An opportunity to join one of the largest global security brands.

ADT has a reputation as one of New Zealand's most trusted security companies, with safety and security being the cornerstone of the business, our world-class technology and A1 Grade monitoring centre have been protecting New Zealanders for decades.

ADT is moving into an exciting phase, we have recently been completed a divesture and are now a Pacific owned business with a strong local leadership team.

The Role

We are seeking a Customer Success Consultant to join our team supporting ADT's customers in Wellington.

About the role

Answering incoming external and internal phone calls

Monitoring and managing job queues for all jobs

Ensuring all stock is ready for technician pick up daily

Monitoring and managing the action queues

Managing incoming stock and returns

Commissioning of new installations

Providing knowledgeable and helpful customer service

Identifying and communicating issues impacting the business

Ensuring follows up are completed as required

Following through on retaining customers' business and providing contract details when requested

What we are looking for

Excellent attention to detail

Excellent oral and written communication skills

High level of MS Office software experience such as Outlook, Excel and Word

Strong organisation, administrative and time management skills

Ability to work under pressure and meet deadlines

Ability to work well both within a team and independently

On Offer

A dynamic and inclusive work environment that values innovation and teamwork.

Opportunities for professional growth and advancement.

Unlock job insights

Salary match

• Number of applicants
• Skills match

Your application will include the following questions :

Which of the following statements best describes your right to work in New Zealand?

What's your expected annual base salary?

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