Client Success Manager

About SSSAbsolute IT are proud to be partnering with SSS - one of New Zealand's leading cybersecurity specialists trusted by central and local government, enterprise, and high-growth organisations to design and deliver managed security services tailored for Kiwi businesses.About the RoleWe're looking for a Client Success Manager to oversee central government accounts, ensuring clients maximise the value of SSS's Managed Security Services.

This pivotal role involves maintaining strategic relationships, driving client satisfaction, and facilitating long-term growth within a collaborative team environment.ResponsibilitiesServe as the primary post-sales client contactManage onboarding and ongoing engagement activitiesMonitor account health, usage, and service outcomesSupport renewals, upsell, and client retention effortsLead regular service reviews and client communicationsCollaborate with internal teams to meet client needsSkills & Experience3+ years in customer success, account management, or consultingBackground in technology, SaaS, or cybersecurity preferredStrong relationship-building and communication skillsProblem-solving and risk management capabilitiesAbility to interpret technical outcomes into business impactProactive, resourceful, and client-focused mindsetHow to ApplyClick APPLY and include your CV and cover letter OR for further information please call Ben Dickson on

• .Reference number :
• .Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.

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