Adviser Customer Enquiry Centre

## Mo tenei turanga mahi | About this role

• Adviser Customer Enquiry Centre
• Role type
• : Permanent
• Location
• : Wellington
• Salary band & range
• : General Salary Range G : $ 67,658 to $78,771 depending on skills and experience
• About the Role - Korero mo te Turanga
• This role sits within the Customer Enquiry Centre (CEC) of Ministry for Primary Industries.

The unit is a centralised hub responsible for all queries through MPI's phone and email channels from the public.

The team is made up of internal Customer Enquiries Advisers and an external contact centre.Our aim is to ensure every query is treated with high importance and will be satisfactorily resolved.

We achieve this by working together to support our customers and each other.Key responsibilities are :

You may come from a call centre background or perhaps a service management role.

The successful candidate will be proactive, show initiative, has sound judgement, and has experience building strong relationships with a variety of different people from different backgrounds.

You must have the ability to calmly manage multiple changing priorities and thrive under pressure.

While you would be managing your own caseload independently, the wider team is constantly collaborating and problem solving together.

As an organisation, we are committed to making Manatu Ahu Matua Ministry for Primary Industries a great place to work for all.In your cover letter we'd like to know about you, your values; your interest and motivations for this role; the abilities, strengths, personal attributes and diverse perspectives you will bring to the role and this organisation, which may have also been gained outside of the workforce.To view the position description and / or apply online, please click "Apply" or visit the .

To apply, you must hold the right to work in New Zealand - click to find out more about work visa eligibility and options.

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