Salesforce Adoption Specialist

OverviewJoin to apply for the Salesforce Adoption Specialist role at Tataki Auckland Unlimited.TAU is Auckland's cultural, events and destination agency.

It enriches the cultural life and vibrancy of Auckland through events, experiences and taonga.

TAU is a proud Auckland Council-controlled organisation.1 day ago Be among the first 25 applicants.

Applications close Friday 19 September 2025.ResponsibilitiesAs a Salesforce Adoption Specialist for the Digital Department, collaborate with the wider Digital team and Customer Strategy to develop and maintain a roadmap for Salesforce process and training enhancements to drive continuous customer experience and business improvements.Manage business processes, facilitate training, and drive the adoption of Salesforce applications across the organisation.Elevate customer experiences by enhancing Salesforce use and ensuring alignment with Tataki Auckland Unlimited's Customer Strategy.Lead best practice across business units, collaborating with the Salesforce Product Owner on future system enhancements to improve user experience.Support projects with a focus on user buy-in, training, and adoption, ensuring a seamless transition to operations once the project is complete.Maintain best practice and continued adoption after project completion by working with stakeholders.Promote organisational change to Salesforce and implement strategies to embed user adoption.

Lead the Salesforce User Group in partnership with the Salesforce Product Owner.QualificationsBachelor's degree preferred in Information Technology or an equivalent qualification, or substantial relevant business experience.A minimum of 2–3 years' experience with Salesforce Enterprise Software, including CRM and Marketing Cloud; Salesforce certifications desirable.Experience on large and complex digital projects; ability to develop and maintain networks and relationships.Demonstrated experience in facilitating training and supporting user adoption across large cross-functional teams; change management expertise.Proficiency in Microsoft Outlook, Word, Excel, and Teams; ability to interact effectively with both business and ICT / Digital professionals at all levels.Solid understanding and practical experience using Jira or Asana, Agile ways of working, and Lean delivery methodologies.What we offerFlexible working conditions, focus on well-being, and a culture of continuous improvement.A diverse, inclusive workplace recognised for commitment to diversity and equity; GenderTick accreditation and Pride Pledge signatory.Opportunities to impact over 1.7 million Aucklanders through a dynamic environment.Additional informationFor questions about this role, email

• are an equal opportunity employer (EOE) and welcome applicants from diverse backgrounds.

If you have support or access requirements, please advise at the time of application to assist you through the recruitment process.Salary terms and relocation details are subject to current Auckland Unlimited terms and conditions if you change position.OtherReferrals increase your chances of interviewing at Tataki Auckland Unlimited.Applicants who want to be notified about new Adoption Specialist jobs in Auckland, New Zealand can subscribe.Note : This refined description preserves the role and requirements information while removing duplicate / irrelevant boilerplate and ensuring accessibility with clean HTML structure.

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