Banking Specialist - Contact Centre

OverviewMultiple opportunities in our Auckland CBD and Christchurch - Contact Centres.Full time, Permanent positionRotational RosterAs a Banking Specialist in our Contact Centre, you will play a crucial role in identifying and addressing the banking needs of both existing and new Westpac customers, including personal and home lending requirements.

Your responsibilities will include : ResponsibilitiesListening and Advising : Provide tailored advice and solutions to meet customer needs, ensuring all information is collected in accordance with regulations and policies.Proactive Engagement : Identify new opportunities to offer further advice and solutions, helping customers achieve their financial aspirations and retaining our valuable clientele.Customer Interaction : Contribute to the success of the business and our customers through solution-focused interactions.Product Expertise : Offer the best customer advice and quality outcomes for existing and new customers through lending, insurance, and transactional products.Financial Guidance : Provide sound financial advice to ensure our products are suitable for helping customers reach their financial goals.Exceptional Customer Experience : Create a world-class customer experience by being empathetic, trusted, and knowledgeable.Growth Mindset : Develop a career path in the finance industry with a growth mindset.Time Management : Effectively prioritize your time while working in a fast-paced, agile environment.What you'll bringNa tou rourou - What will you bring?

We value attitude and presence just as much as your background skills and experience.

You will bring : Interpersonal Skills : Use appropriate interpersonal styles and communication methods to guide individuals to fast and effective outcomes.Customer Relationship Experience : Prior experience in developing strong relationships in a customer-focused role.Education : Tertiary education preferred.Tech Savvy : Confidence in learning new digital platforms and being tech-savvy.Communication Skills : Strong communication and rapport-building skills.Passion for Helping : A passion for helping people achieve their financial goals.Positive Attitude : A good attitude, growth mindset, and willingness to learn.Hours of OperationYour ordinary hours of work are 7.5 hours per day between 8 : 00 am to 7 : 00 pm, Monday to Friday, and 8 : 00 am to 4 : 00 pm on Saturdays, totaling 37.5 hours per week.Benefits and CultureAs well as immersing yourself in a supportive team environment, you'll be offered some of the best banking, and lifestyle benefits in the market along with : 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearBanking benefits, insurance discounts and superannuation schemeCareer growth – we promote internal capability; we have programmes that recognise star performersGenerous parental leave – and top up government paid parental leaveSchool holiday subsidy - help you balance work and family during school holidayEnvironmental and community care programmesKo matou tenei | Our OrganisationAt Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities.

For over 160 years we've been driven by our purpose to Create Better Futures Together.

We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Application detailsTono mai inaianei!

| Apply NowApply today with your CV and Cover Letter.Applications close : 22 September 2025Additional notesWhat makes us unique are the incredible people we're lucky enough to have walk through our doors every day.

We're a place that values, rewards and recognises individuality, where you can be your whole self, your true self, and your best self.

We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive.

And it all starts with you!

Equal OpportunityThe people of Aotearoa, New Zealand hail from many cultures and backgrounds.

We draw on this talent pool to cultivate a team rich in ability and empowered to reach its full potential.

We believe that when we care deeply and do our best for our people, they'll do their best for our customers.

We encourage people from all walks of life to apply.

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