Business Relationship Specialist

OverviewJoin a trusted banking partner supporting small businesses across New Zealand.

We're looking for a Business Relationship Specialist to join our team, supporting high-value Small Business customers with their financial needs while helping the Bank deliver outstanding service and manage risk effectively.ResponsibilitiesManaging a portfolio of high-value Small Business customers when required.Assisting customers with lending, deposits, referrals, and digital banking solutions.Providing expert advice on transitioning customers to self-service digital channels.Developing a strong understanding of the Small Business industry and our customers' needs.Handling customer maintenance, service requests, transactions, and external information requests accurately and on time.Balancing customer needs with the Bank's risk profile, ensuring all lending, documentation, and compliance processes are followed.What you'll deliverExcellent customer outcomes through proactive relationship management and needs-based solutions.Strong risk management by monitoring portfolios and ensuring adherence to bank policies.Support for clients to achieve their financial goals while contributing to the Bank's financial and Customer Experience objectives.About you3+ years in banking, financial services, or account management.Strong communication skills with the ability to build trusted client relationships.Good understanding of lending documentation, credit risk assessment, and financial statements.Working knowledge of banking systems and products, plus intermediate Microsoft Office skills.Accuracy, attention to detail, and problem-solving ability.A Graduate Degree or Diploma in Banking, Finance, or Business (or equivalent business experience).

Knowledge of the New Zealand business and financial services market.Working for ASBYou'll be part of a customer-focused team passionate about helping businesses succeed.

We offer opportunities to develop your skills, grow your career, and make a real impact with New Zealand's business community.Me pehea te tono | How to applyIf this role sounds like it might be the one for you, click "apply" - we'd love to hear from you!

Successful candidates will be required to undertake several pre-employment checks which may include Police, Credit, AML Compliance, qualification verification and checks in New Zealand and overseas.Please note that we will review applications before the closing date and encourage you to apply as soon as possible.

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