Integrated Operations Centre (Ioc) - Duty Manager

Kia ora!

Are you ready to lead at the heart of Air New Zealand's operations, making a real impact on thousands of customers every day?

As a Duty Manager at our Integrated Operations Centre (IOC) in Auckland, you'll play a pivotal role in ensuring seamless journeys, whether it's reuniting friends and whanau or connecting business travellers worldwide.

This is a shift-rotating roster where you will be required to work early mornings, nights and weekends.At Air New Zealand, we connect friends and whanau across Aotearoa and the globe.

In our IOC team, you'll thrive in a fast-paced, dynamic environment where every decision shapes our operational success.

Recently voted New Zealand's most attractive employer, you'll join an airline renowned globally for innovation, outstanding customer service, and a strong commitment to operational excellence.How you'll make an impact : Lead and coordinate operational teams at the IOC to deliver seamless domestic and international flight schedulesCollaborate closely with our Regional Operations Centre in Christchurch for effective and aligned schedule management and recovery strategiesDrive operational performance with a sharp focus on safety, punctuality, and customer experienceManage disruptions efficiently, ensuring minimal customer and operational impactsOptimise resource allocation and cost management decisions, balancing customer needs with commercial realitiesWhat we're looking for : Significant airline operational experience, with a proven track record leading large, diverse teamsExceptional communication skills and ability to influence and coordinate across multiple organisational boundariesCommercially astute, with strong decision-making skills focused on operational excellence and cost-effective solutionsPassionate about delivering exceptional customer service and committed to safety at all timesWhat we can offer you : We want our people to live their best lives and access great benefits that support life beyond work, including : Discounted flights for you and your whanau, allowing you to explore the worldFlexiLeave, giving you the opportunity to purchase up to four extra weeks of leaveAccess to low-cost healthcare through Koruhealth, covering GP visits, prescriptions, counselling, and moreA supportive environment for your wellbeing, including a comprehensive Employee Assistance Programme and peer support networksYour journey starts hereJoin Air New Zealand and play a crucial role at the heart of our operations, impacting customers every day and shaping the future of air travel.

If you're driven by challenge and inspired by innovation, we can't wait to meet you.Applications close : 10th November

• Additional InformationAt Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive.

Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart.

We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

"Whaia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.""Seek to bring distant horizons closer. Once near, seize them and make them your reality."

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