Night Manager (Front Office)

SO / Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New Zealand

SO / is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO / Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Full-Time Night Manager (40-hours per week) who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO / Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Job Description

The Role

• Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.
• Manage and support the night staff, including front desk, security, and housekeeping teams.
• Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.
• Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day’s operations.
• Take phone booking for reservations and monitor the overnight reservations email account.
• Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.
• Liaise with other departments to ensure seamless operations and communication.
• Uphold the hotel’s standards and policies, ensuring compliance with health and safety regulations.

Qualifications

About You

Additional Information

SO / BENEFITS

Our Commitment to Diversity & Inclusion :

Weare an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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