Duty Manager

Base pay range : NZ$61,000.00 / yr - NZ$62,000.00 / yr

About The Role - Te Mahi

We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career. This role is based at Sudima Auckland City. It is permanent full-time with a guaranteed minimum of 40 hours per week. The pay rate is $29.67 per hour.

Key Responsibilities

• Manage Front Office Operations including rostering
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well‑managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Obtain maximum occupancy and average rate
• Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
• Valet parking
• Lead emergency procedures to ensure the safety of all guests, possessions, property and team members
• Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work
• Ensure team members have up‑to‑date knowledge of all room categories and amenities
• Ensure staffing levels cover business demands
• Train and develop the Front Office team
• Ensure communication meetings are conducted and post‑meeting minutes are generated
• Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
• Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act 2003 – New Zealand Legislation
• Comply with the terms and conditions of the premises liquor and gaming licence / s
• Ensure all staff are aware of their obligations pursuant to the Sale and Supply of Alcohol 2012 and the company’s liquor licence

Requirements

Benefits

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day‑to‑day actions, however great or small. We believe ‘We Are all Valued – He Kura te Tangata’ and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As a Five Star Employer of Choice Award winner in 2019, 2022, and 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award‑winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well‑being of our people and planet seriously.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

Location

Auckland, Auckland, New Zealand

Contact : Hind Management – Talent Acquisition Team

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