Customer Support Specialist

NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

How you'll make an impact :

Your impact is on our customers. Start slow, learn the product, get the basics right, then pick-up speed so that you can broaden your impact and help more customers to successfully use our products to run their business. What you do helps Cin7 to retain customers and to strengthen our reputation. Good support is good for business!

What you'll do :

• Interact with the customers through our leading class customer portal (powered by Salesforce) to determine the nature of technical issues in an expedient, efficient and friendly manner.
• Collaborate with the team to identify and diagnose hardware and software faults or user errors.
• Conduct detailed investigations into customers’ technical issues or user challenges with the Cin7 platform.
• Communicate Cin7 product usage to our global product managers in order to optimize product performance and enhance client experience.
• Collaborate closely with customers, updating them on the timelines and status on the tickets.
• Build customer loyalty and trust through demonstrating superior technical knowledge and efficient resolutions.
• Log queries into the system and coordinate their progress and resolution.
• Willingly offer advice and guidance to promote maximum output for clients from Cin7 products.

What you'll bring :

Why work for us?

$55,000 - $60,000 a year

Why CIN7?

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

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