Technical Support Specialist

Overview

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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Role Overview :

This unique opportunity is ideal for a motivated technologist with broad skillset to deliver technical solutions to enable our workforce in a fast-paced environment. You will tackle problems, repair relationships, and document technical interactions related to Windows 11, macOS clients, and our infrastructure systems. To help deliver these services, we are looking for an advanced Service Desk Coordinator with a deep knowledge of modern end-user computing solutions including mobile technologies. In this hybrid role, you will also develop system administration and platform skills to support the server and network infrastructure for the company. You will be empowered to own and deliver technologies that enable our business users to be agile and flexible in terms of the way they work.

What You’ll Do :

• Evaluate, Test and recommend new technology as it relates to the end user
• Provide IT Operational support by resolving incidents, requests, and problems associated with various IT systems
• JAMF / SCCM package creation administration and support
• Interface with other Digital teams to solve complex issues
• Create / Maintain support solutions and documentation for service desk
• Ensure ongoing communications regarding system issues / activities with all stakeholders : department executives and managers, end users, Digital staff, vendors, customers, etc.
• Aid technical staff, leads large complex projects and conference room management
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Performs other related duties as assigned

What You’ll Bring :

What You’ll Get

Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting

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