Solution Specialist

Overview

Location : Auckland, Head Office

Reporting to : Service Delivery Manager

Employment type : Permanent, Full-time

Responsibilities

• Develop and maintain an extensive understanding of the cinema industry's business operations to effectively configure and support Vista software for clients, becoming an expert in Vista's suite of software modules
• Perform project discovery, analyze client requirements, create system designs, and implement solutions within the Vista suite of software, testing the configuration to satisfy client requirements
• Install and configure the Vista on-premise and platform software, as part of both smaller consultation projects and full-scale, long-term deployments, remotely and onsite
• Effectively train Vista clients both remotely and in person
• Consult with clients on best practices, helping them realize the full potential of the Vista software
• Take ownership of project tasks, delivering through to completion
• Build strong relationships with clients and team members
• Expected to perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• While we intend to perform the vast majority of work during standard business hours, team members may be asked to assist with some work items that cannot be performed while clients are operating, including but not limited to system upgrades, maintenance items, or assist with other urgent or business critical, configuration and / or support items
• Travel domestically and internationally
• Other responsibilities as assigned

Requirements

Qualifications and experience

Benefits

If you enjoy a challenge and working in a dynamic and collaborative team, you''ll love working at Vista.

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates — regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

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