Observability Specialist, Platform

We have an exciting new Observability Specialist role, designing Application Stack monitors and alerts to keep our Cloud product stable and performant.

Working as part of a global team, you will be responsible for designing, configuring, and fine-tuning observability measures, such as tooling, monitors, and alerts, for Vista's Cloud, SaaS, and managed service clients globally.

About the role :

Design, configure, and fine-tune observability measures, such as tooling, monitors, and alerts, with the goal of improving quality of service by accelerating issue detection, response, and resolution.

Analyze incidents and related monitors and alerts to identify systemic issues and opportunities for refinement.

Propose product and platform improvements to enable faster detection and resolution of quality of service issues.

Work collaboratively with Product and Platform Engineering teams to prioritize and deliver improvements to Vista's observability.

Develop expertise with Vista's monitoring tools to assist response teams in detecting, responding, and resolving incidents rapidly.

Assist in establishing and growing an observability center of excellence across the Platform Support team.

Lead by example and mentor / training new staff.

Read and interpret error logs.

Record support calls and incidents into Vista's system.

Occasionally, be available on rotation for urgent after-hours support via mobile.

Travel domestically or internationally as required.

About you :

Proven experience in Cloud observability / reliability engineering or support, with management experience preferred.

Expert knowledge of Cloud observability tools and technologies.

Strong critical thinking skills for fault detection, diagnostics, and root cause analysis.

Experience with Azure, SaaS, VMS, Cloud (preferred).

Certifications like Microsoft AZ900, AZ104 (preferred).

Knowledge of Vista software is beneficial.

Knowledge of SQL Server and networking is an advantage.

Ability to read and understand code is a plus.

Undergraduate degree in IT (preferred).

Note :

We are only considering applicants with the right to work in New Zealand without sponsorship for this role.

About Vista :

Vista is a leading software company for the cinema industry, based in Auckland, New Zealand, with over 25 years of experience.

We serve cinemas, distributors, and audiences worldwide with offices across the globe.

We foster an innovative, collaborative, and fun environment, and are recognized as one of New Zealand's top tech employers.

Shared Standards :

Our standards reflect how we work together and the behaviors we value, including :

One Crew :

Embracing diversity and collaboration.

Shine a Light :

Communicating openly and clearly.

Make it Happen :

Focusing on delivery and results.

Chase Great :

Continuously improving and challenging ourselves.

We support ongoing learning, knowledge sharing, and fostering a dynamic, open culture.

Our benefits include :

Excellent work / life balance with a 4.5-day workweek.

Hybrid work model (home and office in Auckland).

Medical and life insurance.

Volunteer days, parental leave, wellness benefits.

Mentoring and career development.

Fun team events like the Vista Innovation Cup.

If you thrive on challenge and collaboration, Vista is the place for you.

We celebrate diversity and are committed to equal opportunity employment regardless of gender, age, race, ethnicity, marital status, disability, sexual orientation, religious or political beliefs.

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