Digital Solutions Specialist

Overview

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly.

Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional.

By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best.

If you're passionate about innovation and safety, we'd love to welcome you aboard.

This role, within KiwiRail's Customer Value team, supports Customer and Growth as well as KiwiRail's clients by delivering digital solutions that enhance engagement and drive growth.

This role works closely with the Product Owner Lead to configure and enhance Microsoft Dynamics 365 tools—including Customer Service, Sales, and Opportunities modules—while applying AI and creative thinking to develop innovative, scalable solutions that meet evolving customer needs.

Success in this role requires vision, strong communication and listening skills, and the ability to navigate complex organizational dynamics while fostering a culture of innovation.

Be proficient in multi modal communication, demonstrate a high-level skill of visual and verbal reasoning and adept at processing and communicating complex information through both verbal and visual channels.

Responsibilities

Actively work with the Product Lead to shape the roadmap through direct engagement with customers, sales teams, and delivery teams

Act as a conduit between users and the product team by capturing user feedback to inform product improvements

Support and where required train users to drive the success adoption of products

Participate in workshops, discovery sessions, and customer interviews to validate product direction and uncover opportunities

Translate customer and business needs into detailed user stories

Prepare visually engaging presentations to help drive initiatives

Develop and maintain key processes that support customer success

Actively participate in sprint planning, stand-ups, and retrospectives

Test and validate product features, ensuring readiness for release and alignment with customer expectations

Participate in initiatives that modernise and replace legacy systems and manual processes

Monitor product performance using KPIs, analytics, and customer feedback

Use insights to drive iterative improvements and inform future product direction

Contribute to the broader product management community and share delivery learnings and best practices

Support cross-functional collaboration to ensure alignment and delivery excellence

Knowledge and experience

You are skilled in SQL, Power Automate, Power BI and ideally proficient in Dynamics 365

You have experience in customer facing digital solutions

You have 1 to 2 years' experience

Ways of working / Work-related qualities

You make good decisions and are politically aware

You can work collaboratively

You're flexible and practical

Nou te rourou | What's in it for you :

Competitive salary plus 4% employer KiwiSaver contribution

25 annual leave days

Professional development opportunities to help you grow and succeed

Access to NZ Rail Staff Welfare Trust benefits, including holiday homes, medical support and discounted travel

Be part of a diverse and inclusive workplace dedicated to innovation, sustainability and community impact

Kua rite, kia rite | Ready to Make a Difference?

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