On-site Airline Support Specialist

Position Overview

The Airline Support Specialist will support our airline client, on-site based in Auckland. We are looking for an individual with a high level of integrity and professionalism that is also computer-savvy and works independently and proactively.

The On-site Airline Support Specialist is the client and vendor’s main point of contact for API Operations. In this role, the Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API as well as communication with external parties to ensure operational challenges are seamlessly solved in a timely manner. The initial steps will require manual detail proficiency :

• Transmitting monthly schedules to the hotels and ground transportation suppliers
• Update and transmit daily changes to the hotels and ground transportation suppliers
• Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
• Book overflow room as required at non-contracted hotels
• Interrogating the airline’s crew management system (CMS) to identify existing reservations and updating new reservations
• Receiving calls from crew members to verify their hotel details and chase delayed ground transport

We will train you up on our work policies, procedures and ACES to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensure you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.

Required Education and Experience

Position Type and Expected Hours of Work

This is a full-time position rotating 4 days on, 4 days off (including public holidays that fall on your rostered work days), on shifts commencing at 12pm and finishing at 10pm. Flexibility and availability required as flight operations and job duties demand.

Travel

This position may require some travel, approximately 2-15 days per year.

AAP / EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, colour, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Note :

Other duties may be assigned as needed to support business operations.

Accountability and Job Function

We’re sorry, but in order to keep listings clear, additional location-based postings and extraneous postings have been omitted.

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