Avp, It Quality Service Management

Some careers have more impact than others.

If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Our GCIO organisation plays a critical role for the bank.

This team partners with the businesses to build the platforms, systems, and products that our customers use every day.

We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as a Vice President, IT Quality Service Management.

Principal Responsibilities

Works closely with regional support teams that manage the technology infrastructures (hardware, software) to enable the fulfillment of technology service management processes such as problem management, incident management, change management and command centre management

Liaising with regional teams on key system configuration changes and planning system upgrade releases

Participation in Change Advisory Board meetings to review application planned releases and potential impact to online or batch, or customer correspondences

Accountability for driving progressive improvement in service performance and quality leading and driving opportunities to improve efficiency and eliminate incidents within the support environment

Responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible

Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with internal guidelines

Accountable for the compliance of external regulatory requirements

To be successful you will need

We require substantial experience in the IT industry, a significant part pertaining directly to the management of IT Operations services, infrastructure and staff

Experience in project management and coordination

Strong leadership qualities

Strong interpersonal and communication skills with ability to interact well at all levels

Able to work independently

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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