IT Engineer

Provide endpoint management support including the deployment or configuration of workstations, mobile devices, printers and peripherals.

Ensure the timely resolution of IT issues and service requests.

Ensure all IT issues and support cases are tracked and documented.

Conduct IT induction and awareness program.

Support IT stock take exercise and IT inventory clean up.

Coordinate with internal departments and external vendor to assist with daily BAU issues.

Liaise with vendor to troubleshoot any endpoint related IT issues.

Assist the manager in planning IT service delivery framework and constantly explore to improve the IT service standards.

Any other tasks assigned by your superior

Requirements :

Minimum diploma qualification with at least 3 years of relevant experience

Proficiency in Microsoft Office 365 and Sharepoint

Experience in installing, maintaining and supporting in a remote environment

Knowledge in IT service management and IT security

Basic knowledge in ITIL, network infrastructure, structures cabling, circuits, network devices and unified communication

Ability to work effectively as a team with minimum supervision

Excellent interpersonal and communication skills

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