Assistant Manager - IT Operations (Cluster Office)

Assistant Manager - IT Operations (Cluster Office)

We are seeking for a highly driven candidate to be part of Cluster Office supporting an Institution. This role reports to the Institution Lead and is required to work closely with Institution senior stakeholders, and Institution Users, Synapxe CIO Office, Synapxe Program & Support Teams, Optech Team, IT service suppliers, and external collaborators / partners.

This role will be based on-site at Novena.

Role & Responsibilities

Assist Institution Lead to oversee and ensure the smooth running of daily IT operations in NNI (including Infra, Network, EUC and Security)

Assist Institution Lead on advisory to Institution stakeholders on IT matters

Assist Institution users on escalation matters

Evaluate potential solutions for institution users and make recommendations to resolve business problems

Work closely with users and delivery teams to resolve IT issues to ensure timely resolution / implementation

Support Institution users on resolution of Infra and applications-related issues and requirements, IT audits, IT security / data governance and compliance requirements

Work closely with all internal and external stakeholders / partners to implement and manage compliance to security best practices to ensure secure and reliable IT applications and systems

Work closely with Synapxe PMs and IT service suppliers on project implementations (project governance, procurement governance, review approval papers, chase for project approvals and project charter signatories)

Assist Institution Lead to support Institution users’ IT innovation initiatives

Assist Institution Lead to oversee small scale IT project implementations in Institution

Assist Institution Lead in yearly budgeting and workplanning for IT CAPEX and OPEX

Develop and maintain stakeholder relationships among users, vendors, project teams and SingHealth management

Perform secretariat duties for selected boards and committees

Present reports and project updates to stakeholders on a regular basis

Oversee contract and maintenance renewal of vendors

Undertake any other requests as assigned by Reporting Officer.

Requirements

Bachelor's Degree in Computer Science, Information Systems or related discipline

At least 6 years of relevant working experience

Strong Service oriented traits towards Institution stakeholders

Strong interpersonal skills with the ability to work with different groups of stakeholders

Possess strong analytical skills and keen ability to manage difficult situations

Excellent written, verbal communication and presentation skills

Highly driven and proactive mindset

Team player and self-starter able to work independently with minimal supervision

Basic infrastructure knowledge (servers, network and end-user computing devices)

Experience in the healthcare industry is an added advantage

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