Account Manager

Help us make a difference in the fight against skin cancer.

At MoleMap, we're on a mission to save lives through early detection of skin cancer.

As pioneers in skin cancer detection, we're helping workplaces across Australia and New Zealand protect their people through our mobile skin check and voucher programs.

With demand for our services growing rapidly, we're looking for an Account Manager to join our New Zealand based team and help us expand our impact.

About the role

As an Account Manager, you'll play a key role in nurturing and growing relationships with our corporate clients.

You'll be the primary point of contact for a portfolio of workplace clients, ensuring their skin check programs are delivered seamlessly from booking through to actionable medical reports and follow-up care.

With your passion for customer experience, knack for organisation, and a keen eye to spot opportunity to improve and expand how we service our clients, you'll help us deliver life-saving services to more workplaces across the country.

What you'll be doing

Managing a portfolio of workplace clients, from onboarding to ongoing relationship management

Recalling clients to renew their annual programs

Coordinating skin check programs, including scheduling, logistics, and client communication

Identifying opportunities to grow client accounts and maximise program participation / uptake

Collaborating with internal teams to ensure seamless delivery and client satisfaction

Preparing client reports and sharing insights on program outcomes

Delivering and creating educational content to boost employee uptake for active client campaigns

Contributing to process improvements and new initiatives to enhance the customer experience

Assisting our business development reps to secure and win new work that will build your portfolio of accounts

About you

Experience in account management, client services, or customer success roles

Exceptional organisational skills with the ability to juggle multiple priorities

Strong communication skills with a customer-first, problem-solving mindset

Ability to build and maintain strong relationships with clients and internal teams

Proactive problem-solver with high attention to detail

Experience in the healthcare, corporate health, or B2B services sector is an advantage

Why join ush3>

Be part of a purpose-driven organisation making a real difference in the fight against skin cancer

Collaborative, supportive team culture

Hybrid working environment

Opportunities to grow your career as we expand our corporate services

If you're passionate about health, customer experience, and making a positive impact, we'd love to hear from you.

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