Customer Service Coordinator - Nz

Add expected salary to your profile for insightsTo lead and drive success in the customer service team in the New Zealand customer care team, by facilitating various functions in a start-up team.

You will be responsible for ensuring that day-to-day functions are running smoothly and driving excellence in customer support.Proven leadership experience with the ability to motivate, train, and upskill teams while working autonomously or collaboratively.Strong customer service expertise, including escalation management, problem solving, and after-sales service / warranty support.Commercially minded with sound judgement, ensuring compliance with company standards, local laws, and the Consumer Guarantees Act.Skilled in data analysis, administration, and use of Microsoft Office Suite, CRM platforms (including Zendesk), and omnichannel service routing.Reliable, resourceful, adaptable, and highly organised, with strong time management skills to thrive in dynamic and growing environments.Recommended to succeed : QualificationsCustomer service leadership experience, with a proven track record of training, mentoring, and upskilling teams.High-level administrative capability, ensuring smooth workflows and process compliance.Demonstrated success in handling escalations, problem solving, and maintaining service excellence across multiple channels.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a customer service coordinator?

Which of the following Microsoft Office products are you experienced with?

Do you have customer service experience?

What\'s your expected annual base salary?

How much notice are you required to give your current employer?

Do you have a current New Zealand driver\'s licence?

Do you own or have regular access to a car?

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