Technician Service Coordinator

Service Coordinator – based in modern Wiri based office

We're looking for an exceptionally organised and customer-focused Service Coordinator to manage the schedule, travel, and workflow of Service Technicians across the North Island, while delivering high-quality administrative support.

Join a leading global packaging company with a strong engineering focus, based at their South Auckland head office, and play a pivotal role in keeping their service operations running smoothly.

About the Company

Supplying cutting-edge packaging machinery and solutions to food manufacturing plants nationwide, this company is a leader in innovation, quality, and service.

In the Machinery Service & Parts division, you'll be the key link supporting a team of 8–10 Service Technicians, ensuring seamless coordination and exceptional customer experiences.

Why Work Here?

Supportive, social, high-energy company culture – you'll never be bored

Excellent induction and ongoing training

Modern offices and systems

Competitive salary plus 9% superannuation / KiwiSaver

Early start / early finish – Monday to Friday, 7.30am–4pm

About You

3+ years in a busy, fast-paced coordination role – scheduling and multi-tasking are second nature

Confident on the phone – you coordinate verbally, then follow up in writing with precision and attention to detail

Previous experience scheduling service technicians (advantageous)

Experience liaising with engineers or similar technical professionals (advantageous)

Highly motivated self-starter with initiative and problem-solving skills

Clear, professional communication – written and verbal

Confidence dealing with technicians, internal teams, and top-tier customers – firm, fair, and friendly

Experience booking travel and managing technician time efficiently, with strong NZ geographical knowledge

Proficiency in Microsoft Office (Excel essential); SAP knowledge an advantage (can be taught if MS skills are excellent)

Experience preparing quotes, invoices, and reports

Willingness to learn technical documentation for packaging machinery and parts

Flexibility for occasional weekend or after-hours calls

"Can do" attitude, upbeat personality, energy, and plenty of initiative

Works autonomously and as part of a team – enjoys a laugh while getting results

The Role

Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM

Build strong relationships with staff and customers, positioning the company as the partner of choice

Provide administrative support to the Service Manager

Organise travel, accommodation, and process expenses for approval

Code and enter expenses into SAP

Maintain and update parts lists for each machine with technician input

Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability

Collate Operations department timesheets

Prepare SAP quotes and service invoices

Assist with creating customer Preventative Maintenance Agreements

Generate weekly updates and reports

Provide after-hours administrative support for urgent customer needs (as required)

Please note :

Occasional after-hours work applies; a phone and laptop will be provided.

Only candidates currently in NZ with valid work rights will be considered

Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.

How to ApplyPlease apply here, ideally with your CV in Word format.

A cover letter is not required.

Your contact for this role is