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CUSTOMER SERVICE COORDINATOR

CUSTOMER SERVICE COORDINATOR

UniLodgeAuckland Central, Auckland, NZ
30+ days ago
Job description

05th September, 2025

  • Full time position – 40 hours per week
  • Join our growing company!
  • Based in Auckland, New Zealand

We are seeking a Front Office Receptionist (called Customer Service Coordinator internally) to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at UniLodge Wellesley Apartments in Auckland, New Zealand.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

ABOUT THE ROLE

  • Full-time position – 40 hours per week across a Monday to Saturday roster
  • Additional hours may be required for urgent or emergency matters
  • Operate the day-to-day front desk reception area
  • Assist with the ongoing property management of our student apartments
  • Conduct room inspections & provide general administration support
  • Assist residents with enquiries related to their residency, studies, general needs and overall well-being
  • Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
  • Be an active member of the emergency response team during shift times

    • ABOUT YOU

  • A focus on service and quality with the passion to deliver outstanding experiences
  • Customer service experience in the accommodation industry
  • Experience with Console Property Management System (highly regarded)
  • Be culturally aware and understanding of different cultures
  • Police Vetting Check (required)

    • WHY UNILODGE

    UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

    Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

    APPLY NOW

    If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.

    UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

  • All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

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