Customer Service Coordinator

Job Description

Posted Monday, August 11,

• at 2 : 30 PM

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors.Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis.

It is our labels that identify, promote, and help sell our customer's products!

With109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the role

We're looking for a

Customer Service Coordinator

to join our established team at our Albany plant in an

immediate and exciting opportunity

within a global organisation.

Working closely with our

Customer Service team

, you'll provide vital

administrative support

to both our valued customers and dedicated account managers.

This is a

diverse and customer-centric role

, ideal for someone who thrives on building relationships and delivering exceptional service.

We're seeking someone with a

strong understanding of the print and label manufacturing industry

, who can bring

technical print knowledge

to the table and help translate customer needs into practical, high-quality solutions.

Duties include :

Responding to customer inquiries, process orders accurately, and provide timely updates on order status.

Supporting our Account Managers and inbound Customers by preparing quotes, managing documentation, and coordinating with internal teams to meet customer needs.

Maintain accurate records, update customer information, and ensure all documentation is processed efficiently.

Address customer concerns, troubleshoot issues, and work with internal departments to find effective solutions.

Work closely with the Customer Services team to improve processes, share insights, and contribute to a positive work environment.

About you

You will have experience in the Print / Label manufacturing industry (Customer Service experience would be advantageous)

Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.

Detail oriented and process driven.

Ability to work under pressure and multitask

Demonstrates a high level of initiative and self-motivation

The benefits

Competitive remuneration

Free onsite parking

Local & global career opportunities

Employee Assistance Program (EAP), a free confidential support service

Employee referral program, our employees are rewarded for helping us find great talent!

Regular social events encouraging a fun & friendly environment.

Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Apply now

Are you Interested or know someone who could be?

Let them know!

If you don't quite meet all of the criteria, but feel you can make a difference at MCC, we encourage you to submit your application.

If your CV includes qualifications, work history, skills, experience, no need to also provide a cover letter.

Position open to candidates with NZ-working rights (without restrictions) only.

Diversity & Inclusion

At MCC, we believe what makes us unique, makes us better.

We embrace & care deeply about creating a workplace where our people feel valued & empowered.

We are committed to providing an environment in which everyone is included, treated fairly & with respect.

We consider our people our best asset & understand the importance of bringing different perspectives.

We are committed to providing equal opportunity regardless of gender identity / expression or ethnicity, disability, sexual orientation, or life stage.

We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

MCC does not accept unsolicited resumes or referrals from recruitment agencies.

Any resumes or candidate profiles submitted without a prior signed agreement will be considered the property of MCC, and we will not be liable for any fees related to such submissions.

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