Customer Service - Nz

Join to apply for the Customer Service - NZ role at AMES AustralasiaJoin to apply for the Customer Service - NZ role at AMES AustralasiaWho we are?

You may not have heard of AMES Australasia before, but we can almost guarantee you own something we've brought to market.

Our products are in the hands, sheds, homes and backyards of people all across Australia and New Zealand.

We exist to design, create and efficiently supply innovative products that enhance the homes, landscapes and lifestyles of all our customers.Brief DescriptionWho we are?

You may not have heard of AMES Australasia before, but we can almost guarantee you own something we've brought to market.

Our products are in the hands, sheds, homes and backyards of people all across Australia and New Zealand.

We exist to design, create and efficiently supply innovative products that enhance the homes, landscapes and lifestyles of all our customers.At our core, though, we are problem-solvers.

We put our customers' needs at the heart of our decisions, and we have been first to market with innumerable innovations over the decades, fuelled by a combination of customer insights, in-house R&D capability, and carefully selected partnerships that drive us to be better.We can do all of this because we're really picky about who we choose to join us.

We hire people who care about the work, and care for each other.

We believe that organisations need to be about purpose as well as profit.

And we give our people opportunities that help them realise both their personal and professional potential, through these values : Keep our Customers FIRSTHave a positive, caring and family attitudeKeep it real.

open and honest... always.BE the change we seekHave a passion for winningMake it HappenSeek 'Win-Wins' for allTreasure creativityCELEBRATE... togetherWe also enjoy the backing of The AMES Companies, Inc (the largest suppliers of non-powered landscaping products in the United States), as a subsidiary of Griffon Corporation (NYSE : GFF).

We are AMES Australasia.

Want to join us?

About the role : We are currently looking for a part-time Customer Service Officer to join our Head Office team based in Rosedale Auckland.

In line with our vision, we pride ourselves with ensuring our customers always have a positive experience when buying our products and liaising with our team.

With that in mind, we are looking for somebody who has excellent listening and communication skills, a positive attitude and a willingness to learn our product range!

Job tasks and responsibilities include : Receiving inbound calls (consumers and retailers), resolve customer complaints and providing excellent customer service to a range of clientsLiaise with Customer's and / or the warehouse to resolve any discrepancies around orders and deliveriesProcess customer Sales Orders, received by EDI, phone and email, for local and interstate ordersCoordinating across departments to gather information and provide solutionsMaintaining a solid knowledge base of our productsSupport the customer service team with adhoc projects as and when neededOngoing data entry / reporting into in-house database systemsAny adhoc administration requests from management teamSkills and experience : Previous experience in Customer Service or Support Admin roleCustomer service / sales focused with excellent verbal and written communication skills and professional phone mannerHighly motivated and committed to deliver a great customer experienceExcellent data entry speed and accuracyExperience in EDI order processing would be highly regardedAdvanced independent problem solving skillsAdvanced multi-tasking and time management skillsHigh attention to detail and the ability to work independently and as part of a teamAdvanced skills in MS Office applicationsAbove all, you'll fit within the AMES family, sharing ideas and enhancing an already strong culture within the business.On Offer : A part-time position in our Rosedale Office ideally working 30 hours p / w (flexible on days / times)Attractive base salary and an opportunity to receive an annual bonusGreat discounts on productsHigh growth companyPlease note : Only successful applicants will be contacted.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesManufacturingReferrals increase your chances of interviewing at AMES Australasia by 2xGet notified about new Customer Service Specialist jobs in Auckland, Auckland, New Zealand.Auckland, Auckland, New Zealand 6 days agoCustomer Service Representative - New Zealand - 12 Month ContractAuckland, Auckland, New Zealand 4 days agoAuckland, Auckland, New Zealand 5 days agoAuckland, Auckland, New Zealand 4 days agoAuckland, Auckland, New Zealand 4 days agoAuckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 2 weeks agoCustomer Service Specialist (13 Months Contract)Auckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 6 days agoAdministration - Customer Service SupportAuckland, Auckland, New Zealand 2 years agoAuckland, Auckland, New Zealand 4 days agoAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 6 days agoCustomer Service Representative (Fixed Term)Auckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 3 weeks agoAuckland, Auckland, New Zealand 1 month agoAuckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 3 months agoAuckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 6 days agoAuckland, Auckland, New Zealand 5 days agoAuckland, Auckland, New Zealand 3 weeks agoAuckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 2 weeks agoAuckland, Auckland, New Zealand 2 weeks agoCustomer Service Representative (Auckland Full Time)Auckland, Auckland, New Zealand 2 days agoAuckland, Auckland, New Zealand 2 weeks agoWe're unlocking community knowledge in a new way.

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