Sales Operations Executives

Overview

Talent Acquisition Manager - Group Functions at Fonterra

Our Co-operativeImagine Tomorrow with Us.

At Te Matapuna Fonterra, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future.

Imagine tomorrow with us, where your career can grow, and you can create positive change.

About us : We are a Co-operative created and owned by Aotearoa New Zealand dairy farmers.

Since our beginnings, collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world.

We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in New Zealand and around the world.

As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk.

When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions.

About the Opportunity

We have four vacancies in our newly formed Sales Operations Team to service our largest customer - Mainland Group (Lactalis).

Are you a detail-oriented and customer-focused Sales Operations Executive ready to support our front-line sales teams and ensure seamless order fulfilment?

This role is a vital link between sales and logistics, helping to align customer planning with delivery execution.

You'll play a key part in upholding the customer promise through accurate data management, process compliance, and strong internal and external relationships.

Responsibilities

Ensure accurate and timely creation of contracts, quotes, and sales orders in SAP.

Monitor contract consumption and proactively manage order book health.

Liaise with internal teams and customers to resolve operational issues and ensure smooth delivery.

Manage demand changes in APO and support forecasting activities.

Oversee the Letter of Credit process and export documentation requirements.

Track and resolve customer complaints, ensuring satisfaction and compliance.

Support invoicing processes and assist in managing overdue payments.

Provide insights and reporting using systems like ECC, CRM, GTS, and Demand Planning.

Act as a subject matter expert in regional projects and initiatives.

About You

You'll have a tertiary qualification and experience in customer service, with a strong working knowledge of SAP and reporting tools.

Your excellent communication skills, analytical mindset, and attention to detail will help you thrive in a fast-paced, matrixed environment.

You'll be confident managing data, solving problems, and building relationships across teams and with customers.

Experience in demand planning and relevant language skills are a plus.

Core Competencies

Expert : Functional and technical skills, customer focus, problem solving

Proficient : Priority setting, total work systems

Our Values

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone - no matter your background, identity or experience.

These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other.

Discover how your values align with ours by taking our Values Quiz.

Our Commitment to You

We care for our people globally.

Our comprehensive benefits support your well-being, development, and work-life balance :

Fair and equitable pay

Health and well-being programs (medical, mental health support)

Professional development opportunities

Career growth support

Work-life balance options (flexible / hybrid working where possible)

Employee recognition

Support for community involvement and cultural connection

Careers at Te Matapuna Fonterra

We are inspired by purpose and guided by our principles and values.

As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

If this sounds like you, come join our whanau and help us solve for better together.

We welcome applications from all backgrounds and encourage you to apply even if you don't meet every requirement listed.

Applications close at midnight on Sept 24th.

To learn more, visit Fonterra Careers.

Location : Auckland, Auckland, New Zealand

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