Family Store Team Leader- Hutt City

Overview

Family Store Retail Team Leader - Co-Leadership Role

Hutt City Family Store :

Are you a people-focused leader who thrives on variety and challenge?

Do you have the skills to boost sales, streamline operations, and build a strong team culture?

Want to make a real difference in your community while working with a great organisation?

We are looking for a

Retail Team Leader

to join our Hutt City Family Store in a

co-leadership role

, working alongside another experienced Team Leader.

Together, you'll share responsibility for leading a dynamic team, delivering excellent customer and donor experiences, and ensuring smooth day-to-day operations.

About the Family Stores

The Salvation Army operates over 125 Family Stores nationwide, selling quality donated goods including clothing, furniture, linen, and homeware.

No two days are the same – our stores are vibrant, fast-paced, and deeply connected to the communities we serve.

About the Role

This co-leadership position is key to the success of our store.

You'll work collaboratively with your fellow Team Leader to :

Lead and support staff and volunteers, fostering a positive, inclusive team culture that provides our customers and donors alike with a great experience.

Share responsibility for daily operations, including donation processing, pricing, merchandising, and customer service, ensuring national operational standards are met.

Provide coaching and training opportunities to build team capability

Maintain a safe, welcoming environment for customers, donors, and team members

Support strategic initiatives in partnership with the Area Manager

Manage business, financial, and administrative tasks accurately and efficiently

What We're Looking For

A collaborative leadership style with strong communication and interpersonal skills

Proven experience in leading and line managing teams (ideally 3 years+)

Retail experience is desirable, but not essential

Confidence in using retail technology (POS systems, tablets, etc.)

An ability to learn, adapt and apply sound judgment

Physically fit and comfortable with regular lifting

A commitment to quality, integrity, and The Salvation Army's mission

Level 3 Retail Certificate or willingness to achieve it would be an advantage

Eligibility to work in New Zealand and able to pass a Ministry of Justice clearance

What We Offer

An additional week of Salvation Army leave annually

Free confidential counselling services

Subsidised flu vaccinations

Discounted Southern Cross medical insurance

TSA discount card for retailers like Noel Leeming, Placemakers, Torpedo7

Opportunities for growth and development

A fun, supportive team environment

The chance to make a meaningful impact in your community

The starting hourly rate for this role is $30.91 per hour.

Full-Time | 40 hours per week | Monday-Saturday roster.

Please note

: Family stores operate on some public holidays.

This role may require the preferred candidate to work a varied roster between Monday - Saturday.

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

The Salvation Army is a worldwide evangelical Christian church and human service provider.

It is committed to caring for people, transforming lives and reforming society – all through the love of God shown in Jesus.

The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.

To apply, please submit your CV, a cover letter outlining your suitability for the role, and contact details for two referees.

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