Enterprise & Operational Risk Manager

We're not just another workplace we're a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can.

Trust is what makes us who we are.

We're passionate and committed to doing the right thing by caringfor each other, our customers and our communities.

We know you're brimming with potential and so arewe.

Let's continue our journey together.

We're looking for a highly capable Enterprise & Operational Risk Manager to lead the development and embedding of best-practice enterprise risk frameworks and deliver independent, influential risk insights to our executive and board committees.

Reporting to the Head of Enterprise & Operational Risk, this role offers a unique chance to be part of something new, helping establish the foundation of a function that will play a critical role in our long-term success.

To succeed in this role, you'll bring a sharp eye for detail and a talent for translating complex risk matters into clear, concise, and actionable reporting.

Ideally, you've developed these skills in financial services or consulting, where high standards of governance, regulatory scrutiny, and client expectations are the norm.

You'll be confident drafting sophisticated board papers and regulatory reports that not only meet compliance obligations but also influence decision-making at the highest levels.

As part of a broader uplift in our second line capability, you'll be joining us at an exciting time!

This is one of two new senior hires helping to shape a modern, fit-for-purpose risk function from the ground up, alongside a third role focused on supporting delivery and analysis, building the team from the ground up, bringing fresh energy, bold ideas, and a shared commitment to excellence in everything we do.

This is more than a technical role; it's a strategic opportunity to influence risk culture, enhance governance, and help protect what matters most : our customers, our people, and our future.

What you'll be doing :

Develop and maintain the Risk Appetite Statement (RAS) consistent with NZ regulatory prudential requirements and internal risk appetite.

Own and continuously enhance the Enterprise Risk Management Framework (ERMF) aligned to NZ legislation such as the Insurance (Prudential Supervision) Act and Reserve Bank prudential standards.

Develop and embed Operational Risk policies, standards, and methodologies across business units to meet regulatory and industry expectations.

Embed Key Risk Indicators (KRIs) and RAS metrics to provide independent assurance on risk exposures.

Provide independent risk reporting to the Executive Risk Committee and Board Audit, Risk and Compliance Committee in line with NZ governance expectations.

Oversee data governance, risk analytics, and reporting frameworks to support robust risk-based decision-making.

Lead executive-level risk discussions, delivering expert insights and independent challenge.

Partner with the Head of Enterprise & Operational Risk to upskill team capabilities, strengthen internal collaboration.

Work collaboratively with the risk team on monitoring, oversight, and assurance activities.

What you'll bring with you :

7-10 years' experience in enterprise and operational risk management within New Zealand's financial services or insurance sector.

Relevant NZ-recognised qualifications in risk management, governance, law, or finance (e.g., GRC, postgraduate risk qualifications).

Deep knowledge of NZ regulatory requirements including the Insurance (Prudential Supervision) Act, Reserve Bank prudential standards, and Financial Markets Authority (FMA) conduct expectations.

Strong verbal and written communication skills, with previous experience writing board level papers for senior leadership.

Exhibits self-leadership, upholds company values, and applies adaptive leadership to drive results in a dynamic insurance environment

Proven ability to design and implement risk appetite frameworks and operational risk policies compliant with NZ law.

Strong analytical skills, including experience with KRI development and reporting to NZ governance bodies.

Excellent stakeholder engagement skills with senior management and board-level reporting experience.

Self-motivated, detail-oriented with a proactive approach to risk identification and escalation.

Why you'll love working with us :

We have an inclusive and supportive environment and believe every voice matters.

We believe in investing in our people and creating an inclusive space that provides opportunities for all.

We take personal development seriously and we're committed to making our people's wellbeing a top priority, with benefits such as a $250 annual wellbeing allowance, and flexible working.

Our culture and care for our people can be seen in our outstanding engagement and tenure.

We believe the most important investment we can make is in you.

This is a rare opportunity to shape the future of enterprise and operational risk management in a business that genuinely values integrity, transparency, and continuous improvement.

You'll be joining at the ground floor of a growing risk function, helping build the vision, the frameworks, and the culture from day one.

At AA Insurance, we believe that great risk management is about more than compliance.

It's about enabling smart decisions, protecting our customers, and supporting long-term resilience.

You'll work alongside passionate, high-performing professionals in a collaborative environment where your expertise will be valued and your impact visible.

If you're looking to take the next step in your risk career and want to be part of building something meaningful, we'd love to hear from you.

Being part of our team comes with good perks.

We offer a range ofbenefits with something for everyone :

5 additional days of domestic leave

Free life insurance

An annual paid volunteer day of your choice

Four weeks of paid parental partner leave

Parental leave bonus, that tops up the Government contribution to100% of your salary for 20 weeks

Access to our confidential employee support network

$250 annual wellbeing allowance

Three free confidential counselling sessions each year via Raise

We help your money go further :

Discounts on NZAA products including AA Home Response, AA Health,AA Life and AA Pet Insurance.

Free NZAA Membership

$1,500 bonus for successfully referring friends and family to workat AA Insurance

Up to 50% off AA Insurance products

Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings,PB Tech and more

We value you :

Additional leave for long service

Milestone anniversary gift vouchers

Study leave and support options

Access to Udemy; our online learning portal

Annual share in success bonus and salary review

You are you :

Eligible employees can take a career break

Ability to purchase additional lifestyle leave

Hybrid working options to suit your needs

Diversity, Equity, Inclusion & Belonging

Looking after, supporting and protecting people is in our DNA, and thisstarts with our people.

We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work.

AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here.

This includes providing the right support for all ouremployees, through initiatives such as our Gender Affirmation Policy,broader Diversity, Equity, Inclusion and Belonging (DEIB) strategy andour Employee Action Groups that promote inclusivity and respect.

Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups.

Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa.

As an organisation we've chosen to report on thepay gap at AA Insurance to help create fair outcomes for all employees.

Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably.

Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity.

The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community.

The Wahine EAG's purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives.

The Arawa Hokule'a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMaori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly.

The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being.

Culture

We provide our people with a safe and supportive environment where everyone's voice matters.

We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people.

Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders.

Our values

It's our vision to earn the trust of every New Zealander by protecting what matters most.

Our genuine values guide the way we act and go about doing things.

Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers.

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