Customer Support Specialist - Wairarapa

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We are MyTrucking - a small, diverse, and enthusiastic team based a few kilometers from Carterton, Wairarapa, New Zealand.

We develop, maintain and support a SaaS job management product for the international transport industry. The MyTrucking platform manages thousands of jobs, users, vehicles and drivers across New Zealand, Australia, United Kingdom and Ireland every day.

We are looking for an experienced Customer Support Specialist.

About the Role

We are looking for a dedicated and enthusiastic Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive user experience.

Key Responsibilities

• Respond to customer inquiries via online chat, email and phone, in a timely and professional manner
• Troubleshoot and resolve customer issues related to our software
• Provide product information and guidance to customers
• Collaborate with the technical team to escalate and resolve complex issues
• Maintain accurate records of customer interactions and support activities
• Assist at times with functional testing of product releases when needed
• Keep up to date with our product, including any new features or upcoming releases
• Provide rostered cover for Weekend Support and ad-hoc support to cover gaps as needed and agreed

Qualifications

Why work with us?

MyTrucking is a fun, vibrant and growing workplace. We're looking for someone who will thrive in and add to this environment.

We have a lot of fun doing what we do. We take the work seriously, but not ourselves. We are a positive bunch of professionals that enjoy good banter.

We value our focus on the customer, helping others, people, teams and simple efficient systems.

We offer supportive leadership and career progression opportunities.

We ensure you have the tools, technology and training to do your best work. We’re big on family and have flexible work hours to help ensure a healthy work / life balance.

The role is based at our MyTrucking HQ, located in Carterton, Wairarapa.

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