Customer Services / Point of Sale Supervisor

Overview

A bit about us Mitre 10 MEGA is New Zealand’s number one home improvement store. Mitre 10 MEGA Petone, Upper Hutt, Porirua and Wainuiomata is a family-owned fast growing organisation striving for excellence when it comes to our customers’ experience. We put our customers first and always go above and beyond. We want to keep growing our exceptional team with more exceptional talent. Here at Mitre 10 MEGA we strive for excellence by being customer obsessed, honest and fair and working as one team. If your values align with ours then you should definitely read on!

Role summary

In this role not only will you need to have strong personal values which align with ours, you will need a work ethic that is second to none as this will be the true key to your success. This is a great opportunity to use your leadership and organisational skills, as you will be responsible for managing the day to day running of checkouts and customer services. You\'ll lead a team and motivate them to deliver great customer service to every customer, every time. You\'ll use your communication and problem solving ability to help the team navigate tricky purchases and solve problems for our customers. This role is full time, and rostered Sunday - Thursday.

Responsibilities

• Lead and manage the day-to-day running of checkouts and customer services at Mitre 10 MEGA Petone.
• Supervise and motivate a team to deliver excellent customer service to every customer, every time.
• Utilise communication and problem-solving skills to assist the team with tricky purchases and customer issues.
• Ensure a safe, productive, and positive work environment; maintain a customer-obsessed and collaborative culture.

What we’re looking for / Qualifications

Additional information

This will be a busy role, and no two days will be the same. You will need to be adaptable, customer obsessed, collaborative, positive and passionate about maintaining a safe working environment. If after reading this, you feel you have the values and attributes that we are looking for, you feel a career at Mitre 10 MEGA Petone would be a good fit for you and would enjoy being able take advantage of our great staff buying privileges then please click apply! We also have a great culture. We have four core values that underpin everything we do. They are to be Customer Obsessed, One Team, Honest & Fair and Strive for Excellence. Mitre 10 MEGA Petone is a drug and alcohol free workplace and successful applicants would be required to successfully undergo pre-employment testing. Get in quick, as we\'ll be reviewing applications as they come in!

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