Manager Feedback and Complaints

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values :

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

The purpose of this role is to oversee the overall Oranga Tamariki feedback system, ensuring that it is an accessible, fair, transparent process and people are provided with an outcome in a timely manner. This role is key to driving and leading the change in culture within Oranga Tamariki around receiving and responding to complaints, ensuring that staff see the value in complaints and the organisation can improve policies and practice based on the outcome of complaints.

The role oversees the provision of independent reviews of practice and service in relation to individual complaints or themes and ensures that where, as an organisation, we get something wrong we fix it and learn from it. As such, this position is a central part of the approach to reflective practice in Oranga Tamariki. You will also contribute to a continuous improvement culture that is a central part of our approach to reflective practice.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include :

Nōu te rourou | What\'s in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $174,846 and $193,569 dependant on experience.

We also offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

Applications for this role close at midnight on Tuesday 7th October 2025.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

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