Operational Support Specialist

Overview

Join Chubb Service Delivery as an Operational Support Specialist! In this key role, you’ll help ensure our service and installation activities run smoothly and efficiently. Work alongside internal teams and customers to manage resource planning, streamline maintenance schedules, support field technicians, and play a vital part in driving a strong safety culture. If you’re organised, proactive, and passionate about operational excellence and customer service, we’d love to hear from you.

New Zealand residency or citizenship is a requirement for this position.

Role Overview

The Operational Support Specialist is responsible for ensuring the smooth and efficient delivery of installation and service activities within Chubb Service Delivery. This role works under general supervision to perform a range of operational support activities, working closely with customers and internal teams to meet operational targets, manage service and install cycle times, and support the achievement of key business and customer delivery targets in line with WorldClass standards and compliance requirements. The specialist plays a vital part in resource planning, managing preventative maintenance schedules, and speeding up the transition from job completion to invoicing helping to improve both customer satisfaction and business performance.

Key Responsibilities

• Perform operational activities and maintain accurate records under general supervision.
• Monitor and optimise operational processes to achieve business and customer delivery targets, meeting WorldClass standards and ensuring compliance.
• Respond to fairly complex email and phone enquiries.
• Act as a primary point of contact with customers, ensuring timely and effective communication.
• Manage service and install cycle times to ensure projects and service requests are completed efficiently.
• Support resource planning and smooth out preventative maintenance schedules to ensure efficient allocation of technicians and timely completion of maintenance tasks.
• Improve the productivity of technicians through proper and accurate planning of jobs and resources.
• Provide ongoing support to technicians in the field to ensure jobs are completed efficiently and safely.
• Actively support and promote a strong safety culture across all operational activities.
• Support faster and more accurate invoicing through timely task completion and documentation.
• Review data entry for accuracy and maintain databases and records.
• Generate reports for management as required.
• Assist in meeting service level agreements (SLAs) and contractual requirements.
• Contribute to standardising procedures and maintaining robust operational documentation to drive continuous improvement.

Skills & Experience

This role forms a critical foundation for operational effectiveness and customer delivery within Chubb Service Delivery, ensuring alignment with WorldClass standards and compliance requirements, and supporting a culture of safety in all aspects of operations.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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