Duty Manager

This place runs on good people, good food, and a seriously good view.We're after someone who gets what great hospitality feels like - the kind that's calm, confident, and leaves people smiling.

Someone who knows how to run a tight ship, lead a team with heart, and still find a moment to top up a water glass or clear a table mid-service.As Duty Manager, you'll support our General Manager and help keep everything flowing - service, systems, team morale, and the overall vibe.

When they're away, you'll be the one steering the ship (with help, of course).

You're someone who knows hospitality inside and out, and genuinely enjoys it.

You can lead the floor during a busy brunch without breaking a sweat, and you bring a clear, kind style of communication that makes people want to work with you.

You've likely done a bit of everything - rostering, reporting, stock - and you understand the rhythm of a well-run café.

You take pride in the little things, love local food and coffee, and know how to keep a team humming.Day to day, you'll be on the floor leading service, supporting the team, and making sure everything's running smoothly.

You'll help with recruitment, onboarding, training, guest communication, admin, and all the behind-the-scenes bits that keep the front of house in top shape including cost management, stock control, cash ups, end of shift reporting, performance management etc.

You'll work closely with the kitchen to keep things in sync, and pitch in wherever needed - we're a hands-on kind of place.In return, you'll get a role in one of Queenstown's most scenic spots, a team that's genuinely good to work with, and staff perks across our venues (yes, that includes the bakery).

Whether you're looking to step up or just settle into a great team, you'll always clock out with a good coffee and one of the best views in town.To excel in your new role, you'll : Bring at least 2 years of relevant experienceHold a First Aid Certificate - Level 1 (or be willing and able to get it)Have experience making coffeeHave knowledge of legislative requirements including but not limited to food hygiene (food premises grading), liquor licensing and health and safetyLove the hustle and bustle of running a busy venue – busy is your happy place.Be able to work across a 7 day rotating rosterHave an encouraging attitude, to nurture our fun culture but also drive standards, lead by example and contribute to the overall success of our brandHave a passion for customer service, strong communication skills, superb organisational skills and a friendly, professional mannerSound like your kind of role?

Flick us your CV or come by and introduce yourself.

We'd love to meet you.Unlock job insightsSalary match Number of applicants Skills matchWhich of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a duty manager?

Do you have customer service experience?

How many years of people management experience do you have?

Do you have experience preparing work rosters?

Do you hold a current New Zealand General Managers certificate?

What's your expected hourly rate?

How many years' experience do you have as a barista?

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