Fergburger - Front Of House Duty Manager

Fergburger - Front of House Duty ManagerAdd expected salary to your profile for insightsAbout : Based in beautiful Queenstown where fun and adventure exists all year round, Fergburger began its journey in

• as a small "hole-in-the-wall" operation tucked away in a hidden alley.

Our focus was on our customers and ensuring they have the best experience & providing the highest quality of food - something we still take pride in today.

Fast forward, and we're now one of Queenstown's most iconic destinations!

From the world-famous Fergburger to Fergbaker, Mrs Ferg Gelateria, Ferg's Bar, and Fergbutcher, our family of businesses has become a must-visit for locals, tourists, and even celebrities.

If you're new to town, head to Shotover Street—you won't miss us!

About the Role : Lead by example in delivering exceptional customer service while effectively supervising and supporting the team.Responsibilities : Greeting guests and delivering outstanding customer service experiences with every interactionMake customers your top priority, answer questions with a friendly, empathetic approachQueue management during busy periods to ensure smooth flow and happy guestsTake accurate orders with attention to detail and a personal approachServe food and drinks promptlyRespond to customer requests quickly, exceeding expectationsBasic food handlingLead by example and supervisor the teamProviding a welcoming and fun atmosphereAdhering to the Food Control PlanAdhering to Health and Safety polices and standardsRequirements : LCQ / Duty Managers CertificateMust be available to work morning & afternoon shifts on a rotating rosterWork full time hours, 40 hours per weekExcellent customer service skills and enjoy working in a fast paced environmentFriendly and a can do attitudeWe pride ourselves on our diverse, positive and fun teamsFood provided in the staff areaFlexible roster request system to accommodate outside of work activitiesExcellent opportunity for career growth and developmentStaff parties and welfare initiatives50% off BurgersIf you are passionate about customer service, have strong supervisory skills, and thrive in a vibrant fast paced environment apply today!

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