Team Leader Cross Hill Lodge

Are you an experienced hospitality professional looking for a leadership role in one of New Zealand’s most beautiful destinations?

We are seeking a Team Leader in our Cross Hill Lodge and Domes operation nestled by Lake Hawea. This role offers the opportunity to be part of a 5-star glamping and lodge destination and grow your career within the hospitality and tourism industry.

You will be organised and detail-driven, with proven leadership skills and ability to ensure an extraordinary guest experience. We’re looking for a positive, self-motivated team player with strong leadership skills to join our team on a permanent basis.

Overall Objective of the Position

Cross Hill Lodge and Domes is a 5-star glamping destination nestled by Lake Hawea in Central Otago. Our luxurious property features six beautifully designed dome accommodations and a welcoming lodge where we host our guests. We are a family-owned business and are proud to be a part of the Glen Dene Group, which includes Glen Dene Station, The Camp, and Glen Dene Hunting & Fishing.

Our aim at Cross Hill Lodge and Domes is to be the best premium lodge and accommodation in the world. The operations of the lodge vary depending on the seasons and therefore you must be able to adapt accordingly.

This role plays an integral part in our guests’ stay with responsibility for the day to day running of the lodge, ensuring that you deliver an overall extraordinary guest experience for Guests at the lodge.

Key Responsibilities

• Guest Experience : You will ensure that the guest experience is one that reflects the values of high-country hospitality, attention to detail and anticipating their needs to ensure they get maximum enjoyment from their stay with us.
• General : You will oversee the day-to-day activities at the lodge. You will look after lodging and co-ordinating property maintenance. You will also liaise with marketing, sales, and the reservations team to ensure the Lodge is suitably marketed and prepped for visitors on arrival.
• People : You will be responsible for coordinating staff rosters with managers, in line with financial budgets and occupancy levels.

Ideal Person Specification

Minimum of two years of previous hospitality experience, preferably in a luxury lodge environment. Strong customer service skills, with a friendly and engaging personality. Exceptional communication skills, both verbal and written.

Well-presented, personable, and able to handle guest queries and requests. Ability to multitask, show initiative, and remain calm under pressure. Reliable work ethic, a 'can-do' attitude, and the ability to work independently and as part of a team.

Attention to detail and a high level of professionalism. Flexibility to work various shifts, including early mornings, evenings, weekends, and public holidays.

#J-18808-Ljbffr