NZ Team Leader - Premium

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Application Deadline : 31 October 2025

Department : New Zealand Retail

Location : Queenstown Central (NQC)

Compensation : $25.00 - $26.00 / hour

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Responsibilities

• Leadership & Team Development : Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Leadership & Team Development : Drive continuous growth by coaching, training, and mentoring your team.
• Leadership & Team Development : Keep your team informed and engaged through clear, open communication.
• Leadership & Team Development : Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Operational Excellence : Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Operational Excellence : Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Operational Excellence : Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Operational Excellence : Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Sales & Performance : Motivate your team to meet and exceed sales targets and KPIs.
• Sales & Performance : Identify growth opportunities for team members and suggest strategies for their development.
• Customer Experience : Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Customer Experience : Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Customer Experience : Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Customer Experience : Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Qualifications

What’s in it for you?

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

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