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Hotel Manager

Hotel Manager

Mandarin OrientalQueenstown, Otago, New Zealand
5 days ago
Job description

Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at Mandarin Oriental, Singapore, the Hotel Manager is responsible in playing a vital role in overall Hotel's operations. The Hotel Manager reports to the General Manager.

As Hotel Manager, you will be responsible for the following duties :

  • Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
  • Preparation of strategic business plans and budget for the hotel.
  • Ensure the implementation and maintenance of all operational quality standards.
  • Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
  • Handle guests’ complaints; ensure timely rectifications of service standards when needed.
  • Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
  • Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

As Hotel Manager, we expect from you :

  • Current Hotel Manager in an international 5-star luxury hotel
  • Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
  • Previous working experience across different cities
  • Possess Diploma or bachelor’s degree in hospitality management
  • Familiar with Forbes and LQA quality standards

    • Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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    Manager • Queenstown, Otago, New Zealand