Front Of House Team Leader

Lead and inspire a dynamic front-of-house team delivering exceptional visitor experiencesOversee daily operations, visitor service, and retail at the New Zealand Maritime MuseumJoin Tataki Auckland Unlimited and help share Aotearoa's maritime storiesHe angitutanga : The opportunityTataki Auckland Unlimited (TAU) is proud to connect Aucklanders and visitors to the culture, heritage and experiences that make Tamaki Makaurau unique.

The New Zealand Maritime Museum Hui Te Ananui a Tangaroa is one of TAU's key cultural destinations, telling the stories of Aotearoa's maritime heritage and its ongoing connection to the sea.Celebrating the connection between people and the sea, the team of passionate staff and volunteers share New Zealand's history and inspirational stories through extensive galleries, exhibitions, programmes and on-water experiences.

Sitting at the gateway of Auckland's vibrant Viaduct Basin on Hobson Wharf, the museum is Auckland's primary CBD-based waterfront visitor attraction.We are looking for a full-time Front of House Team Leader to join our Visitor Services team.Please note : This position is rostered Sunday to ThursdayThis is a Full-Time position, including weekend and occasional after-hours shiftsThis is an on-site positionIn this role you will : Lead, coach, and motivate a team of Museum Assistants, ensuring high standards of customer service.Oversee day-to-day front-of-house operations including rostering, cash management, and visitor enquiries.Resolve complex visitor enquiries and complaints in a professional and timely manner.Support retail operations, merchandising, and cross-selling opportunities to enhance the visitor experience.Work closely with other museum teams (Education, Tourism, Public Programmes, Vessels, Security) to ensure seamless operations.Contribute to te ao Maori initiatives and foster a culturally responsive environment for staff and visitors.This role is key to ensuring every visitor enjoys a welcoming, smooth, and memorable experience at the museum.He korero mou : About youWe're looking for someone with : At least 3 years' experience in a front-of-house role in hospitality or visitor attractions, with line management experience preferred.Strong leadership and team management skills, able to coach, motivate, and inspire staff.Excellent customer service skills with the ability to handle complaints and complex enquiries.Proactive, organised, and solutions-focused with strong decision-making skills.Good working knowledge of MS Office and familiarity with booking systems; experience with rostering and payroll administration preferred.A commitment to developing knowledge of te reo Maori, tikanga Maori, and Te Tiriti o Waitangi in the workplace.Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many.Tono Mai : Apply Now!

Salary : $65,000k – 75,000k per annum, based on skillset, qualifications, and experience.You can find the position description hereApplications close : Wednesday 22nd October

• Our employer Kiwisaver contribution is additional to base salary offered.Tataki Auckland Unlimited (TAU) is Auckland's cultural, events and destination agency.

It enriches the cultural life and vibrancy of Auckland through events, experiences and taonga (treasures).

Its work connects communities, celebrates identity and grows Auckland's reputation as a world-class place to live, visit and belong.

TAU is a proud Auckland Council-controlled organisation.Tataki Auckland Unlimited is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.

If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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