This job offer is not available in your country.
Customer Service Representative | Kaihapai Moni Oranga, Wellington (Cbd)
New Zealand GovernmentWellington, New Zealand10 days ago
Job descriptionKo te mahi | What you'll be doing : In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations. Guiding clients through our services by providing clear and accurate information. Offering tools and support to help clients access the services they need. Listening with empathy and working to resolve challenges during calls. Making decisions using tools and resources to ensure the right support is provided.Some calls may be difficult, as you'll be assisting people with essential needs. You will receive a structured training programme to build your MSD product knowledge, skills, and confidence to perform the role independently. We provide ongoing support and training to help you succeed. Your work will make a real difference in our communities. Ko to ahua | What you'll need to succeed : To thrive in this role, you will need to : Take inbound phone calls from people in different and sometimes difficult situations, helping them access services. Provide clear and accurate information about available support and services. Lead conversations with patience and empathy, ensuring callers feel heard and respected. Be comfortable with technology, using systems while talking to clients at the same time. Help people navigate complex situations, using available tools and resources to support their needs. Commit to being present and reliable for your rostered shifts, working hours per week. Please note : This role involves handling challenging calls, where clients may be a challenging situation. Tau e whai ai | What you will get in return : Annual pay progression $400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses Accident insurance coverage for MSD staff Capability development framework to support your career aspirations with us Staff discount on Southern Cross Health Insurance Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose. Nga Haora Mahi : Nga tumanakohanga | Work Hours : What to expect You will be rostered for 37 hours and 55 minutes per week over 5 days.Our current standard hours of work are shifts are between : Monday - Friday 7 : 00am – 6 : 15pm Saturday 8 : 00am – 1 : 30pm, one Saturday every five weeksWe work on a no-surprises basis — rosters are published 4 weeks in advance.Our contracted hours of work are between : Monday – Friday 6 : 30am – 10 : 00pm Saturday 7 : 55am - 6 : 00pmAs part of our role in supporting communities, we also respond to emergency events across Aotearoa. Me pehea te tuku tono | How to apply To apply, click the 'Apply Now' button to upload your CV and complete the online application form.Make sure your CV is up to date so we can understand your skills and experience. words). What do you think makes a great Customer Service Representative and how do you see yourself fulfilling the role and responsibilities of the position.Note : Your application and responses to the application questions are a key part of our assessment process. Ka kati nga tono hei te | Applications close : Sunday 19 October Nga mohiohio rapu kaimahi hira, me nga ra hira | Important recruitment information and dates We are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so could be contacted to attend at short notice.1. Start Date : Monday 8 December Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.Please note, you may be required to complete your initial training at both our Wellington CBD and Lower Hutt office. He Whakaahuatanga Tunga | Position Description : A copy of the position description can be found here. Utu-a-tau | Salary range : $61, $73, | Location : | Wellington - Wairarapa || Category : | Customer services | Ljbffr
## Mo tenei turanga mahi | About this role
- Ministry of Social Development – Work and Income & Senior Services
- Permanent, full-time position
- hours per week)
- Start date : 8 December
- Starting salary : $61,466 with annual salary progressionWe are a high-energy, whanau-focused, and supportive team.
We work together to uplift and provide mana-enhancing support to clients over the phone.
Your responsibilities will include :
At times, we may not be able to grant every request.
However, we focus on ensuring every client feels respected, listened to, and understood.
When possible, we will work together to find alternative solutions.What you need to know :
Regular attendance is essential to support our clients and maintain team service levels.
You'll need to navigate these situations with patience, empathy, and professionalism, providing the support and guidance that is needed the most.
This means you may need to be flexible and ready to assist when needed.
In certain circumstances (Civil Defence emergencies etc) the contracted hours of Monday-Saturday 6 : 30am – 10 : 00pm will be implemented.
Contact us if you would like to discuss reasonable accommodations to help you succeed in this role.
Instead of a cover letter, you'll answer three questions in your application : These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses,
We encourage you to take the time to read through it careful and provide well detailed answers.All applications must be made online.
If this is not possible or if you have any queries, please contact us at
If you are shortlisted from your application, you will be contacted via phone to attend an in-person Assessment Centre between the dates of 10th October – 21st October
If you are successful past the Assessment Centre, you will be contacted via phone to attend a face-to-face interview, between the dates of 13th October – 30th October
Our Preferred Candidates will be subjected to two reference checks4.
Internal integrity check, including MOJ check.
#J-
Create a job alert for this search
Customer Service Representative • Wellington, New Zealand
Related jobs
- Promoted
- New!
Customer Service Representative
Pgg WrightsonNew Zealand We are looking for an enthusiastic and energetic person who is committed to great customer service, has a keen interest in the horticultural and agricultural sector and is looking to build a career...Show moreLast updated: 4 hours ago
- Promoted
Customer Service / Parts Advisor, Wellington
Scania New ZealandLower Hutt, Wellington, New Zealand Join our Wellington team & showcase your excellent customer / parts service relationships.Vehicle / transport industry experience preferable.
Based at our Wellington branch and part of the Aftersales ...Show moreLast updated: 20 days ago
- Promoted
Customer Service Representative in Hawkes Bay
Cafe Anatolia GroupNew Zealand Hospitality Franchise Group | Full / Part Time.Customer Service Representative in Hawkes Bay.Napier South, New Zealand | Posted on 12 / 26 / 2024.
Café Anatolia is a growing cafe chain with 12 branches th...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Nightshift (Csr)
Z Energy LimitedWellington, New Zealand Customer Service Representative - Nightshift (CSR)Full-timeLocation : NELSON / CENTRAL WELLINGTON / TAWAHave you got the Z Factor?.
Are you passionate about customer service?.Do you want to be part of a ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
Stonewood GroupLower Hutt, Wellington, New Zealand RCR Infrastructure is a New Zealand-owned national provider with 30+ years of expertise.With six branches and 120+ staff, we deliver HVAC, electrical, solar, and backup power solutions across the c...Show moreLast updated: 14 days ago
- Promoted
Customer Service Co-Ordinator
Ecl GroupWellington, New Zealand Customer Service Coordinator- WellingtonECL Group : At ECL we enable the connections that keep New Zealand moving.We are New Zealand's oldest, most reliable and trusted infrastructure services busine...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative | Kaihāpai Moni Oranga, Wellington (CBD)
Ministry of Social DevelopmentWellington, Wellington, New Zealand Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Ministry of Social Development – Work and Income & Senior Services.
Permanent, full-time position (37.Starti...Show moreLast updated: 11 days ago
- Promoted
Customer Service Co-Ordinator
ECL GroupWellington, Wellington, New Zealand Customer Service Coordinator- Wellington.At ECL we enable the connections that keep New Zealand moving.We are New Zealand’s oldest, most reliable and trusted infrastructure services business.Founde...Show moreLast updated: 30+ days ago
- Promoted
Customer Services Representative - Autolign Mount Maunganui
Precision Equipment NzNew Zealand Exciting opportunity on offer at Autolign Mount Maunganui for our next suspension expert to join our fun and welcoming team!.
Job OverviewIf you're a great customer service representative with suspe...Show moreLast updated: 10 days ago
- Promoted
Customer Service Representative | Kaihāpai Moni Oranga, Wellington (CBD)
New Zealand GovernmentWellington, Wellington, New Zealand Mō tēnei tūranga mahi | About this role • •Ministry of Social Development – Work and Income & Senior Services • • • Permanent, full-time position (37.
Start date : 8 December 2025 • Starting salary : $61,46...Show moreLast updated: 10 days ago
- Promoted
Customer Service Representative | Kaihapai Moni Oranga, Wellington (Cbd)
Ministry Of Social DevelopmentWellington, New Zealand Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert : Ministry of Social Development – Work and Income & Senior ServicesPermanent, full-time position • • • • • • hours ...Show moreLast updated: 11 days ago
- Promoted
Customer Services / Sales
Youngman Richardson Co LtdWellington, Wellington, New Zealand Location : Wellington | Added July 14, 2025.A newly created opportunity has arisen to join our Wellington Branch team in the role of Customer Service based in Porirua, Wellington.Key Responsibilitie...Show moreLast updated: 30+ days ago
- Promoted
Call Centre & Customer Service 10
NCS AUWorkFromHome, Wellington, New Zealand Join a small and friendly Inbound Call Centre team as a Customer Support Representative in a challenging and rewarding role with structured hours.
Full time permanent role, 8am to 4.North Shore Auck...Show moreLast updated: 20 days ago
- Promoted
Call Centre & Customer Service
Nurse Call Solutions Nz LimitedWellington, New Zealand Jobs on SEEK - New Zealand's no.Employment, Career and Recruitment sitesubClassification : Sales - Outbound Sales - Outbound classification : Call Centre & Customer ServiceCareer Opportunities | Grow...Show moreLast updated: 30+ days ago
- Promoted
Customer Service - Customer Facing
Cityguard LimitedWellington, New Zealand Cityguard in Call Centre & Customer ServicePosition Overview : Unique environment surrounded by maritime history of Aotearoa.
Rewarding front-facing customer service role.Casual opportunities availabl...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Nightshift (CSR)
Z Energy LimitedWellington, Wellington, New Zealand Customer Service Representative - Nightshift (CSR).Location : NELSON / CENTRAL WELLINGTON / TAWA.Are you passionate about customer service? Do you want to be part of a great team?.Z is a world-class com...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Bnt Mount Maunganui
Precision Equipment NzNew Zealand OverviewExciting opportunity at BNT Mount Maunganui for a Customer Service Representative to join our fun and welcoming team.
If you've got great customer service skills, a full NZ license and a pas...Show moreLast updated: 23 days ago
- Promoted
Call Centre & Customer Service
Nurse Call Solutions NZ LimitedWellington, Wellington, New Zealand Jobs on SEEK - New Zealand's no.Employment, Career and Recruitment site.Classification : Sales - Outbound Sales - Outbound classification : Call Centre & Customer Service.
Career Opportunities | Growi...Show moreLast updated: 30+ days ago