Talent.com
This job offer is not available in your country.
Customer Service Representative | Kaihāpai Moni Oranga, Wellington (CBD)

Customer Service Representative | Kaihāpai Moni Oranga, Wellington (CBD)

New Zealand GovernmentWellington, Wellington, New Zealand
2 days ago
Job description

## Mō tēnei tūranga mahi | About this role

  • Ministry of Social Development – Work and Income & Senior Services
  • Permanent, full-time position (37.55 hours per week)
  • Start date : 8 December 2025
  • Starting salary : $61,466 with annual salary progressionWe are a high-energy, whānau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
  • Ko te mahi | What you'll be doing :
  • In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations. Your responsibilities will include :
  • Guiding clients through our services by providing clear and accurate information.
  • Offering tools and support to help clients access the services they need.
  • Listening with empathy and working to resolve challenges during calls.
  • Making decisions using tools and resources to ensure the right support is provided.Some calls may be difficult, as you'll be assisting people with essential needs. At times, we may not be able to grant every request. However, we focus on ensuring every client feels respected, listened to, and understood. When possible, we will work together to find alternative solutions.What you need to know :
  • You will receive a structured training programme to build your MSD product knowledge, skills, and confidence to perform the role independently.
  • We provide ongoing support and training to help you succeed.
  • Your work will make a real difference in our communities.
  • Ko tō āhua | What you'll need to succeed :
  • To thrive in this role, you will need to :
  • Take inbound phone calls from people in different and sometimes difficult situations, helping them access services.
  • Provide clear and accurate information about available support and services.
  • Lead conversations with patience and empathy, ensuring callers feel heard and respected.
  • Be comfortable with technology, using systems while talking to clients at the same time.
  • Help people navigate complex situations, using available tools and resources to support their needs.
  • Commit to being present and reliable for your rostered shifts, working 37.55 hours per week. Regular attendance is essential to support our clients and maintain team service levels.
  • Please note :
  • This role involves handling challenging calls, where clients may be a challenging situation. You'll need to navigate these situations with patience, empathy, and professionalism, providing the support and guidance that is needed the most.
  • Tāu e whai ai | What you will get in return :
  • Annual pay progression
  • $400 Vision care subsidy service towards your costs of eye tests, glasses, and contact lenses
  • Accident insurance coverage for MSD staff
  • Capability development framework to support your career aspirations with us
  • Staff discount on Southern Cross Health Insurance
  • Lots of practical wellbeing support, like Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose.=
  • Ngā Hāora Mahi : Ngā tūmanakohanga | Work Hours : What to expect
  • You will be rostered for 37 hours and 55 minutes per week over 5 days.Our current standard hours of work are shifts are between :
  • Monday - Friday 7 : 00am – 6 : 15pm
  • Saturday 8 : 00am – 1 : 30pm, one Saturday every five weeksWe work on a no-surprises basis — rosters are published 4 weeks in advance.Our contracted hours of work are between :
  • Monday – Friday 6 : 30am – 10 : 00pm
  • Saturday 7 : 55am - 6 : 00pmAs part of our role in supporting communities, we also respond to emergency events across Aotearoa. This means you may need to be flexible and ready to assist when needed. In certain circumstances (Civil Defence emergencies etc) the contracted hours of Monday-Saturday 6 : 30am – 10 : 00pm will be implemented. Contact us if you would like to discuss reasonable accommodations to help you succeed in this role.
  • Me pēhea te tuku tono | How to apply
  • To apply, click the 'Apply Now' button to upload your CV and complete the online application form.Make sure your CV is up to date so we can understand your skills and experience. Instead of a cover letter, you'll answer three questions in your application : These questions hold significance in our shortlisting process, please make sure to provide comprehensive responses, (200-300 words).
  • What do you think makes a great Customer Service Representative and how do you see yourself fulfilling the role and responsibilities of the position.Note : Your application and responses to the application questions are a key part of our assessment process. We encourage you to take the time to read through it careful and provide well detailed answers.All applications must be made online. If this is not possible or if you have any queries, please contact us at
  • Ka kati ngā tono hei te | Applications close :
  • Sunday 19 October 2025
  • Ngā mōhiohio rapu kaimahi hira, me ngā rā hira | Important recruitment information and dates
  • We are working on a tight schedule and will be reviewing applications and progressing candidates as they come in, so could be contacted to attend at short notice.1. If you are shortlisted from your application, you will be contacted via phone to attend an in-person Assessment Centre between the dates of 10th October – 21st October 20252. If you are successful past the Assessment Centre, you will be contacted via phone to attend a face-to-face interview, between the dates of 13th October – 30th October 20253. Our Preferred Candidates will be subjected to two reference checks4. Internal integrity check, including MOJ check.
  • Start Date :
  • Monday 8 December 2025Candidates must hold NZ Citizenship or a Permanent Resident visa at the time of application.Please note, you may be required to complete your initial training at both our Wellington CBD and Lower Hutt office.
  • He Whakaahuatanga Tūnga | Position Description :
  • A copy of the position description can be found here.
  • Utu-ā-tau | Salary range : $61,466.00 - $73,903.00
  • | Location : | Wellington - Wairarapa || Category : | Customer services |

#J-18808-Ljbffr

Create a job alert for this search

Customer Service Representative • Wellington, Wellington, New Zealand

Related jobs
  • Promoted
Customer Service / Parts Advisor, Wellington

Customer Service / Parts Advisor, Wellington

Scania New ZealandLower Hutt, Wellington, New Zealand
Join our Wellington team & showcase your excellent customer / parts service relationships.Vehicle / transport industry experience preferable. Based at our Wellington branch and part of the Aftersales ...Show moreLast updated: 12 days ago
  • Promoted
Customer Service Representative | Kaihapai Moni Oranga | Lower Hutt Contact Centre

Customer Service Representative | Kaihapai Moni Oranga | Lower Hutt Contact Centre

Ministry Of Social DevelopmentWellington, Wellington, New Zealand
Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert : Starting salary : $61,466 with annual salary progressionWe are a high-energy, whanau-focused, and supportive t...Show moreLast updated: 21 days ago
  • Promoted
Customer Service Representative (Part-Time, Fixed-Term)

Customer Service Representative (Part-Time, Fixed-Term)

Avis Budget Group InternationalWellington, Wellington, New Zealand
Our busy Wellington Airport location is looking for assistance with our operations.We are looking for what we call a Vehicle Return Agent to be our first point of contact to our customers!.Part-Tim...Show moreLast updated: 14 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

Stonewood GroupLower Hutt, Wellington, New Zealand
RCR Infrastructure is a New Zealand-owned national provider with 30+ years of expertise.With six branches and 120+ staff, we deliver HVAC, electrical, solar, and backup power solutions across the c...Show moreLast updated: 6 days ago
  • Promoted
Customer Service Co-Ordinator

Customer Service Co-Ordinator

Ecl GroupWellington, New Zealand
Customer Service Coordinator- WellingtonECL Group : At ECL we enable the connections that keep New Zealand moving.We are New Zealand's oldest, most reliable and trusted infrastructure services busine...Show moreLast updated: 30+ days ago
  • Promoted
Full-Time Sales Representative / Demonstrator R / Merchandiser – Wellington

Full-Time Sales Representative / Demonstrator R / Merchandiser – Wellington

TokyofoodWellington, Wellington, New Zealand
Visiting customers and merchandise stores the wider Wellington area.Supporting the team to build positive store relationships and implement sales strategy. Must have a valid work visa for New Zealan...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Representative | Kaihāpai Moni Oranga, Wellington (CBD)

Customer Service Representative | Kaihāpai Moni Oranga, Wellington (CBD)

Ministry of Social DevelopmentWellington, Wellington, New Zealand
Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Ministry of Social Development – Work and Income & Senior Services. Permanent, full-time position (37.Starti...Show moreLast updated: 3 days ago
  • Promoted
Customer Services Representative - Autolign Mount Maunganui

Customer Services Representative - Autolign Mount Maunganui

Precision Equipment NzNew Zealand
Exciting opportunity on offer at Autolign Mount Maunganui for our next suspension expert to join our fun and welcoming team!. If you're a great customer service representative with suspension knowle...Show moreLast updated: 2 days ago
  • Promoted
Client Services Advisor | Mbie Customer Service Centre, Central - Wellington

Client Services Advisor | Mbie Customer Service Centre, Central - Wellington

Ministry Of Business, Innovation And EmploymentPORIRUA, New Zealand
OverviewClient Services Advisor | MBIE Customer Service Centre, Central - WellingtonMBIE's Customer Service Centre (MCSC) manages customer service across New Zealand through a wide variety of platf...Show moreLast updated: 4 days ago
  • Promoted
  • New!
Outbound Sales Development Representative - Australia / New Zealand

Outbound Sales Development Representative - Australia / New Zealand

remoteWorkFromHome, New Zealand
Outbound Sales Development Representative - Australia / New Zealand.Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease.We enable businesse...Show moreLast updated: 20 hours ago
  • Promoted
Customer Service / Parts Advisor, Wellington

Customer Service / Parts Advisor, Wellington

Scania Nederland B.V.Wellington, Wellington, New Zealand
Customer Service / Parts Advisor, Wellington.Join our Wellington team & showcase your excellent customer / parts service relationships. Vehicle / transport industry experience preferable.From small be...Show moreLast updated: 12 days ago
  • Promoted
Customer Service Representative - Noel Leeming, Mount Maunganui (Casual)

Customer Service Representative - Noel Leeming, Mount Maunganui (Casual)

Noel LeemingNew Zealand
OverviewNoel Leeming is New Zealand's leading electronics and appliance retailer, with stores across the country.As part of The Warehouse Group, you are not only part of the Noel Leeming brand but ...Show moreLast updated: 26 days ago
  • Promoted
Customer Lead- New Zealand & PI

Customer Lead- New Zealand & PI

NokiaWellington, Wellington, New Zealand
As the Customer Lead for Nokia Cloud & Network Services in New Zealand, you will drive strategic customer relationships and deliver innovative solutions. You will collaborate with a co-located, cros...Show moreLast updated: 6 days ago
  • Promoted
Customer Service Representative | Kaihapai Moni Oranga, Wellington (Cbd)

Customer Service Representative | Kaihapai Moni Oranga, Wellington (Cbd)

Ministry Of Social DevelopmentWellington, New Zealand
Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert : Ministry of Social Development – Work and Income & Senior ServicesPermanent, full-time position (37.Starting ...Show moreLast updated: 3 days ago
Customer Support Representative

Customer Support Representative

Chartered Accountants ANZWellington Central, Wellington, NZ
Job stability and a chance to make a positive impact on our members.Fantastic training, learning, and career development on offer. Permanent and fixed-term contracts, 11.If you're a problem solver w...Show moreLast updated: 30+ days ago
  • Promoted
Customer Services / Sales

Customer Services / Sales

Youngman Richardson Co LtdWellington, Wellington, New Zealand
Location : Wellington | Added July 14, 2025.A newly created opportunity has arisen to join our Wellington Branch team in the role of Customer Service based in Porirua, Wellington.Key Responsibilitie...Show moreLast updated: 30+ days ago
  • Promoted
Parts / Customer Service Advisor, Wellington

Parts / Customer Service Advisor, Wellington

Scania New ZealandWellington, Wellington, New Zealand
Parts / Customer Service Advisor, WellingtonRole SummaryJoin our Wellington team and showcase your excellent parts / customer service relationships. Vehicle / transport industry experience preferable....Show moreLast updated: 13 days ago
  • Promoted
Customer Service and Support Manager

Customer Service and Support Manager

Consult RecruitmentNew Zealand
Our client is an innovative and growing business with a strong global presence, serving an international market from an NZ headquarters. They are known for their high standards and commitment to exc...Show moreLast updated: 6 days ago