Credit Control Team Member

He angitutanga : The opportunityAuckland Council's Financial Transactions department has an exciting opportunity to join the Credit Control team on a fixed-term basis for 9 months.This role is located in the city center, with onsite amenities such as a café, and offers a great team environment.

The Credit Control team manages Council's debt by reducing liabilities and overseeing debt collection processes.As a member of the Credit Control team, your responsibilities include delivering excellent customer service and resolving escalations efficiently.

You may also have the opportunity to manage debt in other portfolios for learning and development purposes.Day-to-day responsibilities include : Handling inbound and outbound callsManaging customer accounts promptly, including monitoring and follow-upsPreparing cases for legal action when necessaryHe korero mou : About youThe role requires 3-5 years of experience in credit control or debt collection roles.

Proven experience in debt management and understanding of its complexities, along with a commitment to providing outstanding customer service, are essential.Specific experience we are looking for includes : Experience in a high-volume, high-value debt collection environmentFamiliarity with ERP systemsStrong telephone skills with high call volumesAbility to influence stakeholders and lead conversationsHandling escalations politely and calmlyAdditional advantageous experience includes : Knowledge of New Zealand legislationUnderstanding of statutory environmentsExperience with Local Government processesKnowledge of banking and mortgage processesNga ahuatanga kei a matou : What we offerAuckland Council is one of the largest local authorities in the South Pacific, serving over 1.5 million residents.

We are committed to social, cultural, and environmental progress, aiming to become a world-class city.We offer a flexible and supportive work environment in return for your dedication.Ehara taku toa, he takitahi, he toa takitini — My success is not mine alone, but the success of many.Tono Mai : Apply Now!

Position description : bit.ly / 3X81R8fApplications close : Friday, 21st July 2023

• Note : Due to immediate support needs, interviews may be conducted during the application period, and the deadline may be adjusted accordingly.Auckland Council encourages all employees to be fully vaccinated.About the company783 Auckland Council is the local government authority for the Auckland Region in New Zealand.

#J-18808-Ljbffr