Business and Operations Manager

About GIMME

GIMME Delivery is New Zealand’s fastest-growing on-demand alcohol and beverage delivery marketplace. We partner directly with trusted liquor stores across Auckland, Hamilton, Dunedin, Christchurch and beyond, enabling customers to order their favourite drinks and have them delivered in under 45 minutes.

Our platform is built with cutting-edge technology to ensure seamless ordering, real-time tracking, and secure age-verified transactions. Customers can explore a wide range of beers, wines, spirits, and RTDs at competitive prices, with the convenience of flexible payment options.

At GIMME, we are more than just a delivery service — we’re building a fun, customer-first brand that connects people to moments of celebration, convenience, and community. With a focus on compliance, efficiency, and innovation, we are scaling rapidly to become New Zealand’s leading drinks delivery platform

The Role

We are looking for a Business & Operations Manager to join our growing team in Auckland. This role is central to scaling our platform, streamlining operations, and ensuring our customers have an exceptional experience. You will work closely with the leadership team to manage technology, market insights, compliance, and operational excellence.

Key Responsibilities

• Market Research & Analysis : Track industry trends, competition, and customer insights to guide growth.
• Product & Technology Management : Oversee mobile app, backend systems, and dashboards, ensuring performance, usability, and innovation.
• Operational Efficiency : Manage driver route optimisation, delivery performance, and loyalty programmes to maximise customer satisfaction.
• Data & Insights : Analyse delivery, sales, and customer data to inform decision-making and identify growth opportunities.
• Quality & Compliance : Ensure platform security, data protection, and compliance with NZ’s regulated delivery standards.
• User Experience (UX) : Drive usability testing, customer feedback loops, and feature improvements for a seamless journey.

Ideal Profile

What's on Offer?

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