Overview
Brand : Global Supply. Work type : Full time. Location : Auckland, Central, New Zealand. Categories : Wholesale & Product, Leisure Travel & Retail, Corporate & Group Travel, Information & Technology. Job title : Business Improvement Manager - Air Fulfilment, Content and Operations.
About the Opportunity
This is a unique role that requires a dynamic individual with a combined passion for Air Fulfilment, Content Distribution and Process Improvement. You will collaborate with key stakeholders across Supply and our partners, to identify areas within our business where processes, operations, or strategies can be enhanced to improve efficiency, productivity, and overall performance. You will analyse existing workflows, gather data, and collaborate with stakeholders to identify opportunities for improvement. Business Improvement Managers develop and implement strategies, initiatives, and programs to address these opportunities, aiming to optimise resources, reduce costs, and increase profitability. They also monitor and evaluate the impact of their initiatives, adjusting strategies as needed to ensure continuous improvement. Your goal is to drive positive change and foster a culture of innovation and excellence within our fulfillment and content distribution functions.
What you will be doing
Responsibilities
Qualifications
Added Advantage
Hours
The business hours are Monday to Friday from 8 : 30 am to 5 : 30 pm – plus some reasonable outside of standard office hours to service global business partners
What you\'ll Enjoy
Culture : you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People : FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply
Development : Individualised Learning & Development pathway options
Exclusive Staff Discounts : Accessible via our employee-only portal with leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts : Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future : Career opportunities in a network of brands and businesses across the globe - we promote from within
Mental Health : Support and Employee Assistance Program for staff and family
Social : Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026!)
Giving Back : Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability : The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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Improvement Manager • Auckland, Auckland, New Zealand