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Business Improvement Lead
QBE Insurance GroupWorkFromHome, Auckland, New Zealand10 days ago
Job descriptionLocation : Auckland Type : Permanent, full time Hybrid role, Happy to talk flexible working Lead the improvement initiatives with responsibility for timelines and outcomes. Lead the adoption of a recognised methodology for process improvement and understanding of the customer journey. Lead adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation. Assist in the development of project documentation in alignment with company policies. Create improvement artefacts such as process maps, benefit analysis, and KPIs. Effectively utilises service data and feedback from stakeholders to support the prioritisation of improvements. Work with stakeholders from across QBE to evolve processes though process innovation and practice. Ensure improved processes are embedded and implemented by responsible people and communicate their role and deliver the training required to build capability. Ensure the benefits of robust process management are recognised across the division. Contribute to a positive and rewarding work environment and supports team members through change. A Six Sigma Green Belt or Black Belt qualification. 5-10 years’ experience in business improvement, systems optimisation, or process enhancement. Experience in the insurance or financial services sector (preferred). Strong stakeholder management skills, including working with senior leaders. Understanding of project lifecycles and process improvement methodologies - familiarity with Agile methodologies is advantageous. A keen eye for identifying opportunities to innovate and improve systems and processes.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
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Improvement • WorkFromHome, Auckland, New Zealand
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