Client Relations Manager

Job Details :

Primary address of work : AucklandVacancy number : 1Employment type : Permanent full timeMinimum hours per week : 30 HoursMaximum hours per week : 40 HoursMinimum hourly rate (low salary range) : $25 / hourMaximum hourly rate (high salary range) : $38 / hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

Develop and maintain strong relationships with existing and potential clients to ensure a high level of satisfaction and retention.

Act as the main point of contact between clients and the company, resolving inquiries, complaints, and issues promptly and professionally.

Identify opportunities to upsell or cross-sell products and services that meet clientneeds.

Coordinate with internal departments such as sales, logistics, and finance to ensuresmooth delivery of goods and services.

Monitor client feedback and market trends to provide recommendations for product or service improvement.

Prepare regular reports on client activity, satisfaction levels, and account performance.

Support marketing and business development initiatives to attract new clients andstrengthen the company's market presence.

Develop and implement client service policies and procedures to improve service quality and efficiency.

Assist in contract negotiations, renewals, and pricing discussions with key clients.

Represent the company in client meetings, exhibitions, and networking events whenrequired.

Job requirement : applicant must meet following requirement to apply for this job

Diploma or Degree in Hospitality Management or related field.

Minimum 2–3 years of experience in customer service or client relationship management in the hospitality industry.

Strong communication and interpersonal skills.

Ability to resolve conflicts with professionalism and tact.

If this sounds like you, click Apply Now!!!